Public Safety QA Architect, Prepared by Axon

Axon•Austin, TX

1d•Remote

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response.At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world. Your Impact Emergency communications professionals make thousands of life-critical decisions every day. Yet most 911 centers still evaluate only a small sample of calls through manual quality assurance programs. Prepared is changing that. We are building AI systems that allow emergency communications centers to evaluate every call, every dispatcher, and every shift — unlocking powerful insights that improve performance, strengthen training, and support responder safety. As a Public Safety QA (Quality Assurance ) Architect, you will work directly with emergency communications agencies (PSAPs and ECCs) to design and implement these next-generation quality systems. This role sits at the intersection of public safety operations, AI systems design, and operational consulting. You will partner with agencies to translate real-world call handling standards, operational policies, and workflows into automated QA frameworks powered by AI. You’ll collaborate closely with PSAP leaders, dispatch supervisors, and QA teams while working alongside Prepared’s product and engineering teams to shape how AI systems evaluate emergency communications. If you enjoy solving complex operational problems, designing systems that scale, and helping organizations adopt transformative technology, this role offers the opportunity to help shape the future of quality assurance in 911.

Requirements

Most successful candidates for this role have direct experience in emergency communications centers and quality assurance programs.
Many members of our team come directly from emergency communications and public safety operations backgrounds, including roles such as:
Telecommunicator or dispatcher
Dispatch supervisor or operations leader
QA or training program manager
CAD or communications center systems administrator
These professionals typically bring:
Deep familiarity with 911 call handling workflows, radio communications, and CAD systems
Experience evaluating calls, coaching telecommunicators, or running QA programs
Strong understanding of how operational policies translate into real-world decision making
Alternatively, we may also consider candidates who have worked in consulting, solutions architecture, or operational systems design and have experience translating complex workflows into structured technology systems.
You may come from roles such as:
Solutions architects or systems implementation specialists
Operations or management consultants
Process improvement or workflow automation specialists
And ideally have the following areas of expertise
Strong systems thinking and structured problem solving
Experience translating operational workflows into software configurations or automation logic
Comfort working with both technical teams and operational stakeholders

Nice To Haves

Experience working with public safety or emergency communications agencies
Experience designing or managing quality assurance programs
Familiarity with speech analytics, AI-assisted QA, or performance monitoring platforms
Experience implementing SaaS platforms or operational systems

Responsibilities

Architect AI-Driven QA Systems for Emergency Communications
Work directly with emergency communications centers to design automated QA frameworks that evaluate call handling, radio communications, and operational workflows.
Translate real-world policies, call-taking protocols, and operational standards into structured evaluation logic, scoring models, and automation rules.
Configure and refine system architectures that enable scalable AI-driven quality monitoring across entire agencies.
Partner with Public Safety Leaders
Serve as a trusted advisor to PSAP directors, dispatch supervisors, QA teams, and operational leaders implementing modern QA programs.
Help agencies transition from manual call review processes to AI-assisted quality monitoring and performance analytics.
Guide agencies in building sustainable, data-driven quality improvement programs.
Bridge Operations and Product Development
Act as the connector between frontline users and engineering teams.
Translate operational feedback and agency needs into product enhancements and system improvements.
Help shape how AI systems evaluate dispatcher decision-making, policy adherence, and call handling performance.
Lead Implementation and Adoption
Guide agencies through the rollout of AI-powered QA systems.
Develop and deliver training for telecommunicators, supervisors, and QA staff to ensure confident adoption of new tools.
Support agencies as they operationalize AI-driven quality programs within their existing workflows.
Drive Performance Insights and Continuous Improvement
Monitor QA results, system usage, and operational trends to identify opportunities for improvement.
Help agencies use performance insights to improve call consistency, reduce operational risk, and strengthen responder safety.
Partner with internal teams to continuously refine system performance and evaluation accuracy.