Public Safety Officer

Tufts Medicine • Lowell, MA

1d • Onsite

About The Position

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. Under general supervision of the supervisor, the Public Safety Officer performs all duties and responsibilities related to the day-to-day protection and security of hospital assets and information as well as the safety of all persons on hospital property. This role involves conducting proactive patrols of all hospital buildings and grounds to prevent fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. The officer serves as an immediate and first responder to crisis situations on a daily basis and documents all safety and security incidents in accordance with department policies and procedures.

Requirements

• High School diploma or equivalent.
• Valid state issued driver’s license.
• Possess IAHSS Basic certification as a Healthcare Security Officer within 1 year of hire. Incumbents as of 9/1/2025 will have 1 year from 9/1/2025 to obtain IAHSS Basic Healthcare Security Officer certification.

Nice To Haves

• Associates degree in Criminal Justice or related area.
• Experience in military, security, or police.
• Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification, etc.
• Graduate of an approved law enforcement training program or Police Academy and possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA.
• Ability to obtain and maintain a valid MA License to Carry Firearms.

Responsibilities

• Perform basic public safety and security duties. Conduct internal and external patrols of all facilities and grounds. Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors. Monitor assigned area for suspicious activity, and screen vendors and visitors entering the facility.
• Provide escorts to patients, visitors, staff and others in conformance with established procedures.
• Identify security vulnerabilities, safety hazards and violations of Hospital policy. Take immediate correction action to mitigate the vulnerability or hazard, if possible, and collaborate with other departments to either mitigate or resolve, if warranted. Report deficiencies to Supervisor, and document via an incident report or work order for required follow up and resolution.
• Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.
• Ensure that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently engage all individuals without visible identification in an appropriate and courteous manner.
• Grant access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restrict access to those individuals who have no authorized business on campus in accordance with established policies and procedures.
• Maintain composure under stressful circumstances, using all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches.
• Provide excellent customer service by assisting and interacting with patients, visitors, and other staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.
• Participate and coordinate investigations, conduct interviews, review recorded video, prepare case files, catalog and secure evidence as required.
• Assist with all emergencies and disasters that may affect the Hospital, including: crowd control; evacuations and other responsibilities as directed by supervisors.
• Identify and resolve problems, issues, concerns, or conflicts requiring resolution in an impartial manner by obtaining all necessary facts.
• Complete an accurate and comprehensive written incident report for any incident occurring upon hospital property. Ensure compliance with established procedures.
• Enlist the support of a supervisor or assistance from fellow Officers when warranted.
• Maintain collaborative relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment.
• Complete all training requirements and courses established and/or provided by the department.

Benefits

• Competitive salaries & benefits that start on day one
• 403(b) retirement with company match
• Tuition reimbursement
• Free on-campus parking
• Career growth opportunities
• Guaranteed hours and set schedule
• Comprehensive Total Rewards package that supports your health, financial security, and career growth

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees