Public Safety Officer
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: The Security Officer works under the direct supervision of the Public Safety Work Shift Supervisor (Police Sergeant). Their performance is focused on the protection, safeguarding, security and customer service needs of patients, visitors, employees, their possessions and Medical Center property, in a manner that maintains the highest quality of safety and service to the Beth Israel Deaconess Medical Center community. Job Description: Essential Responsibilities: Patrol facility and grounds or maintain fixed post coverage, inspecting for security, health and safety hazards, unauthorized persons and unsecured doors and windows, making notifications or taking corrective action as necessary. Respond to calls for service, alarm and emergency code activation, rendering first aid, traffic / pedestrian control, and assistance to clinicians such as deescalating emotionally distressed persons who may pose a safety risk to themselves or others. Provide escort for patients, visitors and employees to parking areas and other campus facilities. Direct traffic, monitor parking compliance and provide direction to destinations, to facilitate patients, visitors and employees who are navigating their way through the Medical Center. Utilize computer systems to document work activity and to assist visitors in determining where patients are located.
Requirements
- High School diploma or GED required.
- 1-3 years related work experience required.
- Basic familiarity with computers.
- Ability to navigate at a basic level within web-based applications.
- Ability to make decisions that are guided by general instructions and practices requiring some interpretation.
- Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
- Ability to follow precedents and procedures.
- Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
- Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
- Ability to remain calm in stressful situations.
- Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.
Nice To Haves
- Associate's degree preferred.
Responsibilities
- Patrol facility and grounds or maintain fixed post coverage, inspecting for security, health and safety hazards, unauthorized persons and unsecured doors and windows, making notifications or taking corrective action as necessary.
- Respond to calls for service, alarm and emergency code activation, rendering first aid, traffic / pedestrian control, and assistance to clinicians such as deescalating emotionally distressed persons who may pose a safety risk to themselves or others.
- Provide escort for patients, visitors and employees to parking areas and other campus facilities.
- Direct traffic, monitor parking compliance and provide direction to destinations, to facilitate patients, visitors and employees who are navigating their way through the Medical Center.
- Utilize computer systems to document work activity and to assist visitors in determining where patients are located.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
