Public Safety Officer

Hartford HealthCare•Farmington, CT

About The Position

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. Job Summary Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others. · Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules. Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards. · Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines. · Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation. · Partners with law enforcement and other first responders when circumstances warrant. · Informs supervisor or other leadership of unusual situations and request additional assistance as needed. · Completes other duties as assigned.

Requirements

One (1) year of relevant experience (public safety, corrections, emergency medical services, military) required.
High school diploma/GED required
Valid driver’s license required
Valid CT Guard Card required
Ability to read, write, speak and understand English required
Ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances.
Focused on providing an exceptional experience to our patients, customers, staff, organizations, and internal and external partners.
Ability to analyze and solve a variety of difficult situations, problem events, emergencies.
Attention to detail and ability to handle tasks independently.
Basic to intermediate computer and technology skills, electronic tools and resources.

Nice To Haves

Two (2) years of relevant experience preferred
Basic First Aid and CPR preferred
Crisis Prevention Institute (CPI) preferred
Management of Aggressive Behaviors (MOAB) preferred
Multilingual preferred

Responsibilities

Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others.
Patrols and rounds facility to identify concerning activity, safety concerns or other problems.
May be assigned to fixed areas to check credentials, provide information or directions.
When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules.
Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards.
Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines.
Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation.
Partners with law enforcement and other first responders when circumstances warrant.
Informs supervisor or other leadership of unusual situations and request additional assistance as needed.
Completes other duties as assigned.