Public Safety Officer

Stanford University•Stanford, CA

3d•Onsite

About The Position

Public Safety Officers (PSO) support the overall public safety mission of the Stanford Department of Public Safety (DPS) by performing a variety of functions. PSOs work under the general supervision of a civilian supervisor, sergeant, or other designated officer in charge. Specific duties may include: patrolling designated areas of the University by foot, bicycle, motor vehicle or other DOT approved method of transportation for suspicious and/or illegal behavior, safety hazards, unlocked doors, opportunities to assist the public, etc.; enforcing violations of the University's Parking Code; providing traffic control services and/or logistical support during emergencies and special events; providing first aid or CPR; standing a security post in a potentially dangerous location; and staffing the Operations Desk monitoring the daily security and event operations of DPS' field personnel. PSOs wear a uniform and a duty belt with limited gear; the position can require moderate to strenuous activity. The ideal candidate must be physically fit and able to adapt physically and psychologically to frequently changing needs and priorities. Strong customer service and interpersonal skills, the ability to problem solve, a high level of energy, enthusiasm and flexibility are key characteristics of the successful incumbent. Work is performed primarily on-site; the position is subject to shift work and could be assigned to work any of the following: day, swing, or night shifts (including holidays), as well as a rotation which could include regular weekend work. Mandatory overtime is also required from time-to-time. Outdoor work is required, sometimes in inclement weather. All benefits-eligible members of the Stanford Department of Public Safety are considered essential (or required) university personnel for purposes of managing emergencies and critical incidents impacting significant portions of the campus. As such, all benefits-eligible DPS personnel are expected to respond to campus during a major emergency.

Requirements

High School diploma or GED or combination of education and relevant experience.
Exceptional customer service skills.
Ability to interact well with the public and maintain a positive, professional attitude even under trying circumstances.
Effective oral / written communication skills including the ability to interact with a diverse group of people.
Flexibility and calmness in dealing with the public.
Ability to assimilate and understand information in a manner consistent with the essential job functions and translate information accurately and effectively to others.
Ability to follow verbal and written directions.
Ability to use sound judgment and independence in determining priorities and handling situations.
Knowledge of and/or ability to learn and apply a variety of University and departmental policies.
Ability to keep sensitive information strictly confidential at all times.
Ability to use and/or learn to use two-way radio for communication even during stressful conditions.
Familiarity and/or ability to learn the Stanford Campus.
Ability to work independently as well as part of a team.
Computer skills in basic applications (e.g., Word, Excel, WordPerfect).
Ability to pass and maintain certification in First Aid/CPR training.
Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities.
Desire to learn, accept and promote the Department's Core Values.
Possess and maintain a valid CA driver license.

Responsibilities

Patrol designated areas of the campus looking for suspicious and/or illegal behavior, safety hazards, unlocked doors, opportunities to assist the public, etc., document concerns and notify the appropriate university departments of issues that should be addressed.
Respond to door alarms in the student housing and academic areas of campus.
Open and/or close the Field Sites and Matadero Creek Trail access.
Provide information, directions and assistance to community members.
Coordinate the campus Bike Abatement program including abandoned bike tagging and pickup, and abandoned bike sales/donations.
Patrol designated areas of the University to enforce University parking regulations.
Issue parking citations using license plate recognition system, electronic ticket writer or other tools provided.
Conduct periodic parking utilization surveys at the request of Transportation Services (TS).
Provide directed enforcement in areas of concern on campus.
Prepare and/or post parking space reservation signs and other event/parking/traffic control signs for special events and details on campus.
Remove signs after the event has concluded.
Deploy barricades, cones and other traffic control equipment per directions as part of event setup.
Remove barricades and other safety equipment after the event.
Drive various size trucks/vehicles including forklift to transport equipment, including towing barricade trailers.
Provide safety, security, traffic control, logistics support and other services during campus details.
Problem-solve to provide the best experience for attendees of events while also ensuring public safety.
Staff assigned shifts at the DPS Operations Desk, a central point of information coordination for ongoing campus activities.
Monitor radio traffic and incoming phone calls, responding accordingly.
Issue equipment to incoming special events patrol/outside security reporting to the Ops Desk window for security/event assignments.
Track activities of on-duty field personnel, record information on daily Ops Desk log.
Remain alert to incidents which would require the issuance of a mass notification message during assigned shift.
Draft and send alert notifications per department practice using the university's AlertSU system.
Provide logistical support during emergencies and critical incidents.
Implement the Incident Command System during a major incident.
Other duties as assigned.