Arrowhead Overnight Public Safety (Avon, CO, US)
About The Position
The Public Safety Officer will provide property owners, guests, day visitors, contractors and employees with an exceptional guest service experience and greet all guests in a friendly, inviting and welcoming manner on a daily basis both at the Main gate and at individual residences. Respond to alarms and emergencies. Know and enforce all Arrowhead rules, regulations and covenants for owners and guests staying in or visiting Arrowhead. Problem solving and sound decision making based on knowledge of the guidelines and procedures of Arrowhead. Provide and protect an atmosphere respecting the confidentiality and privacy of guests and property owners. Documentation of all that is done on your shift in a clear and concise manner. Working scheduled shifts (10 hours) and covering shifts at all hours, including overnight and holidays.
Requirements
- High School Diploma or equivalent
- Valid Colorado Driver's License
- Acceptable driving record
- CPR/First Aid certification, or ability to obtain and maintain
- Read, write, and communicate fluently in English
- Familiarity with Microsoft Office, including Word, Excel, and Outlook
- Ability to lift and carry up to 50 lbs
- Ability to stand and sit for extended periods
- Ability to stoop, kneel, crouch, and crawl
- Ability to work outdoors in cold weather for extended periods
- Availability to work weekends and holidays
Nice To Haves
- Familiarity with residential and commercial alarm panels and mechanical systems
- General knowledge of domestic water sensors and related systems
- Ability to operate computerized and mechanical gate systems
- Ability to use secure key storage systems
- Ability to write clearly and professionally for documentation and communication
- Safe and responsible operation of vehicles and personal protective equipment
- Ability to safely operate Pepper Ball launching bear deterrent equipment
- Respect for confidentiality and privacy of guests and property owners
Responsibilities
- Answer calls, respond to complaints, and provide information to guests and property owners
- Handle difficult situations and conversations in a professional, non-confrontational manner
- Monitor community areas for hazards or unusual conditions and assist with resolution
- Coordinate with other departments to address and resolve incidents
- Respond to residential and commercial alarms
- Communicate clearly and professionally with Arrowhead departments and Public Safety staff
- Document community incidents and general activity in writing
- Control access at main and remote gates
- Manage traffic control and parking in the Arrowhead skier lot, including standing outdoors in cold weather for extended periods
- Patrol the Arrowhead community on foot and by vehicle, including the garage, village, and river areas
- Clean Arrowhead vehicles and the gate house, including the restroom
- Issue parking and association violation notices; direct public parking as needed
- Deliver packages and manage key access
- Assist with vehicle jumpstarts, lockouts, and tow strap use
- Remove snow from gate house entrances and surrounding areas
- Perform other duties as assigned
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
