Public Safety Officer - Security

Hartford HealthCare•Manchester, CT

1d•Onsite

About The Position

Hartford HealthCare is Connecticut’s most comprehensive healthcare network, with over 40,000 colleagues. The Greater Manchester Region, where this position is located, has approximately 2,500 employees and includes Manchester Memorial Hospital (a 249-bed community hospital), Rockville General (a 102-bed campus of Manchester Memorial Hospital), a large multispecialty provider group, and visiting nurse services. This region serves 300,000 people across 19 towns. The organization prides itself on being a small community hospital where employee voices are heard, fostering innovation to improve engagement and patient care. The Public Safety Officer performs a variety of security and safety-related functions to safeguard employees, patients, visitors, physicians, and property.

Requirements

Must be able to read, speak and write proficiently in English in order to effectively communicate on a daily basis with staff, patients and visitors.
Must be in good physical condition in order to quickly move up and down stairs, run in order to respond to urgent situations, stand for long periods and walk long rounds.
Must be capable of taking swift and efficient action, forcibly detaining, restraining and/or extracting persons from the premises when responding to emergency codes or other urgent situations.
Must be alert and have excellent observation skills.
Must have good communication and analytical abilities and abilities to exercise independent judgement in emergency situations.
Must possess a working knowledge of applicable state laws, especially those dealing with use of force and detention powers.
Must have a thorough knowledge of the floor plan of the hospital including all the normal and emergency entry and exit points.
Must have knowledge about Hospital and departmental policies and procedures, performing and enforcing said policies and procedures.
Must be a high school graduate as evidenced by a diploma or GED equivalency certificate.
Must have a Valid Driver’s License with acceptable driving record for past year and maintain an acceptable driving record.
Must possess a current Connecticut Security Officer Identification Card or obtain it within 6 months of hire.
Must obtain CPI conflict resolution training within 6 months of hire.
A minimum of two years of previous security or security-related experience, such as law enforcement, or military service is necessary.

Responsibilities

Acts as first responder, immediately responding to all emergency codes and uses established procedure once on-scene.
Follows proper CPI and de-escalation training and follows clinical direction when detaining or restraining a patient or unruly visitor.
Ensures emergency teams have unobstructed routes to areas they need to access and works with local EMS services (Fire, Police, Ambulance), when needed.
Acts as a liaison between the hospital and law enforcement agency.
Places miscreants under citizen’s arrest until they can be handed over to the law enforcement officials.
Safeguards against vandalism, theft, fire and injury to employees, patient and visitors.
Patrols external and internal areas of the hospital, parking areas, and grounds and assists in monitoring the safety of entrances and exits.
Documents time of rounds at assigned stations using a data recording system.
Maintains a security presence throughout the hospital, utilizing CCTV, access control equipment, and physical patrols to monitor egress and ingress of personnel and to identify and restrict the access of unauthorized persons.
Identifies and responds to suspicious activity.
Provides guidance and assistance to patients and visitors after normal hospital working hours.
Provides verbal direction to departments and persons, and if possible, provides a personal escort when needed.
Conducts regular testing of alarms, including but not limited to, Fire Alarm drills in accordance with Joint Commission recommended standards.
Monitors employee response and actions during fire drills.
Documents problem areas and provides a report to the Safety Committee to include recommendations.
Responds to all alarm activations and investigates cause.
Inspects Hospital for fire or environmental hazards, ensuring that the security arrangements in the hospital like computers, alarm systems and close circuit cameras are functioning properly.
Responsible for the collection of all lost and found items and produces the proper documentation and location of owner property when possible.
Upon request, collects patient valuables and secure in the property room safe until called for.
Investigates and documents the facts and a description of the reports of theft or vandalism in an incident report and forwards the report to the Security Sergeant or lead.
Upon request, or when the situation warrants, summon the local police to investigate.
Respond to calls for morgue duty and apply proper lifting techniques (i.e. transport deceased patient to the morgue and responsible for proper release of the body).
Enforces all parking regulations and traffic control.
Assists with valet parking services.
Issues warning tickets to employees parked in unauthorized areas.
Escorts or drives motor vehicles to transport individuals to specified locations.
Operates badge making equipment, CCTV, Access Consoles and two-way radios.
Documents reports of daily activities, investigations and irregularities.
Assists Engineering in responding to facility needs when Engineering is not on duty.
Contacts Engineering designee on call, if needed.
Performs other duties as requested by supervisors.