Public Safety Dispatcher

City of Garland

86d

About The Position

Responsible for receiving and responding to emergency and non-emergency calls in order to route calls to the appropriate services.

Requirements

• Must be United States of America citizen at the time of application (State licensing requirement).
• High School Diploma or G.E.D equivalent.
• No experience required or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Nice To Haves

• 6 months advanced training or coursework past the high school level.
• Up to one year of experience as a Call Taker, Customer Service or similar position in a communication or dispatch center.

Responsibilities

• Receive, prioritize and respond to emergency and non-emergency telephone calls and situations.
• Enter and process information received.
• Prioritize and route calls to dispatch.
• Apply policies, procedures, guidelines relating to emergency situations and crime intervention to ensure compliance, safety of citizens and emergency response personnel and prevent liabilities.
• Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records and files.
• Correspond or communicate with other Cities, agencies, etc. to confirm or request information of a valid offense report or other law enforcement matters.
• Act as a liaison between the Garland Police and Fire Departments and other City departments and/or City or Government agencies as needed.
• Maintain and validate data in local, state and national computerized databases including the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC).
• Monitor and control the movement of field units and provide appropriate and effective coverage in response to public safety emergencies.
• Perform administrative duties as needed or requested.

Benefits

• Salary: Depending on qualifications and experience.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees