Public Safety Dispatcher (PT)

City of North Little Rock (AR) • North Little Rock, AR

342d

About The Position

The 9-1-1 Center is a 24-hour operation. This position involves receiving emergency and non-emergency calls and dispatching services in response to those calls. The essential functions of this role are not exhaustive and may be supplemented as necessary. Regular and predictable attendance and punctuality are essential functions of this position.

Requirements

• Must be at least 21 years of age.
• Must pass a Public Safety Dispatcher Test.
• Must have 2 years of North Little Rock Dispatch, Police, or Firefighter experience; or 2 years of public safety dispatch experience that includes some use of Southern Software CAD.
• Must have Basic Telecommunicator Certification through APCO or the State of Arkansas, or the ability to obtain certification within 12 months.
• Must be ACIC Level 1 certified or have the ability to obtain certification within 30 days of being hired.

Responsibilities

• Receives calls for emergency or non-emergency services by telephone or radio; determines the nature and seriousness of the situation and obtains the necessary information by questioning the caller.
• Dispatches the appropriate service to the scene (fire units, police units, wrecker, ambulance, utility company personnel, Red Cross personnel, etc.).
• Transmits requests to the field units giving the location and nature of the call to the appropriate unit within the area or to the nearest available unit, as determined by priorities.
• Provides additional information to field units dispatched to answer calls; monitors field unit radio reports and requests for information or assistance from field units responding to calls.
• Maintains a computer log of field unit locations at all times, updating continually.
• Maintains records/logs of all messages received and/or transmitted.
• Maintains records of any services or streets that are out of service, reporting to the correct department.
• Assists in maintaining current lists of hospitals, medical services, apartments, shopping centers, and streets in the City.
• Receives and enters into the computer the clock in/out time for field units.
• Keeps track of police units working off-duty employment.
• Takes requests for, retrieves from the computer, and transmits to appropriate field unit, information from the ACIC/NCIC system.
• Receives and transmits messages to other state public safety agencies via radio or telephone.
• Tests and monitors communication systems such as telephone, radios, paging systems, national alert warning system, NAWAS weather line, generators, and maintains related records as directed to ensure proper working order.
• Receives and provides information regarding City services after regular business hours, notifying employees scheduled to be on call of situations requiring a response.

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support