Public Safety Dispatcher II, Lateral

City of Mountain View, CA • Mountain View, CA

121d

About The Position

The Mountain View Police Department is looking for dedicated professionals who thrive in a fast-paced environment, value teamwork, and are passionate about helping others in moments that matter the most. As a lateral Public Safety Dispatcher II, you'll be part of a high-performing, tight-knit team that plays a vital role in ensuring the safety and well-being in our community. From the moment a call comes in, your voice and actions help guide our emergency response efforts, offering calm in the chaos and connecting those in need with critical resources.

Requirements

• Eighteen (18) months or more of recent experience as a public safety dispatcher with police, and/or fire & emergency medical dispatch skills.
• California POST Public Safety Dispatchers' Basic Course certificate (may be substituted with an out-of-state Emergency Call Center certificate or license)
• Ability to type 35 (net) words per minute
• Valid California Class C driver's license (within 6 months of appointment)

Nice To Haves

• Demonstrates excellent judgement, quick decision-making skills, and strong verbal communication skills.
• Stays calm under pressure and maintains control in emotionally charged situations.
• Possesses the ability to work independently while remaining a strong team player.
• Is passionate about public service and making a difference in the lives of others.

Responsibilities

• Receive and process emergency and non-emergency calls for police, fire, and medical assistance.
• Use computer-aided dispatch (CAD) systems to coordinate appropriate emergency response.
• Provide accurate, timely information to field personnel under high-pressure situations.
• Remain calm and focused while multitasking during rapidly evolving incidents.
• Maintain strong situational awareness, excellent communication skills, and a commitment to service.

Benefits

• Complete benefits package including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
• Bonus opportunity of $5,000 for new hires, paid in two payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed