PUBLIC SAFETY DISPATCHER I

Benton County (AR) • Bentonville, AR

345d

About The Position

The role of a 911 Communications dispatcher is highly specialized, requiring specific expertise, skills, and training to excel. As the initial point of contact for individuals facing emergencies, the dispatcher manages critical situations involving threats to life and property, necessitating immediate coordination with police, fire, or medical services. This position operates in a high-intensity environment that demands swift and accurate decision-making. Dispatchers manage both emergency (911) and non-emergency calls, handle calls for service (CFS), and provide precise real-time information to callers. Strong multitasking abilities are essential for effectively dispatching emergency responders to appropriate locations. Additionally, dispatchers operate multi-channel emergency radio systems, adhere to established protocols when transmitting information, and monitor public safety units. They also perform data entry into ACIC/NCIC systems and utilize various communication tools, including 911 emergency equipment and TDD/TTY devices. In essence, the role of a 911 Communications dispatcher involves critical duties where precise coordination and effective communication are paramount. If you have the skills and dedication to excel in this demanding yet rewarding role, we encourage you to apply today.

Requirements

• High school diploma or GED.
• Ability to obtain ACIC Basic and Advanced Certifications within six (6) months of hire date.
• Ability to meet all NIMS training requirements within six (6) months of employment.
• Ability to obtain Emergency Telecommunicator (ETC), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) certifications within six (6) months of hire.
• United States citizen; not less than 18 years of age; must not have felony convictions.
• Driver license preferred; ability to travel to training is required.
• Must pass pre-employment job testing.
• Effectively communicate with others orally and in writing.
• Ability to perform duties in high stress and challenging environment.
• Proficient in the use of a computer, multi-line telephone and other related software programs.
• Ability to speak clearly and be understood on radio systems.
• Regularly required to talk and hear; stand, walk and sit; use hands to feel and handle; reach with hands and arms; climb or balance, stoop, kneel, crouch or crawl; occasionally lift and/or move up to 25 pounds.

Nice To Haves

• Public Safety communications knowledge or experience is preferred, but not required.

Responsibilities

• Operate phone and radio communications equipment to provide 9-1-1 emergency services and non-emergency assistance.
• Process incoming calls and provide pre-arrival instructions to callers.
• Dispatch the appropriate responding agencies for emergencies.
• Manage both emergency (911) and non-emergency calls.
• Provide precise real-time information to callers.
• Operate multi-channel emergency radio systems and adhere to established protocols.
• Monitor public safety units and perform data entry into ACIC/NCIC systems.
• Utilize various communication tools, including 911 emergency equipment and TDD/TTY devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees