PUBLIC SAFETY DISPATCHER I - IV - LATERAL

City of Long Beach (CA) • Long Beach, CA

280d • $2,071 - $3,528

About The Position

The City of Long Beach is accepting online applications for the position of Public Safety Dispatcher I - IV. This role involves receiving and dispatching emergency (911) and non-emergency calls for police, fire, and emergency medical services. The dispatcher will enter data into a computer terminal while questioning callers for information, determine the nature and validity of calls, and may provide post-dispatch medical instructions. The position requires the operation of various communications equipment and performing call reception and dispatch activities using a computer-aided dispatch system. Additional responsibilities include answering inquiries, relaying information to field units, and potentially training new dispatchers. This is a full-time, permanent position with a salary range of $2,071.20 - $3,528.40 biweekly.

Requirements

• Possession of a California P.O.S.T. Dispatcher certificate or a recognized Emergency Medical Dispatcher certificate.
• Two years of paid, full-time equivalent experience as a public safety dispatcher with a public agency within the last 12 months.
• Ability to demonstrate keyboarding skills at 35 wpm with proof of acceptable keyboarding certification.
• Willingness to work any shift assignment, including mandatory holidays, weekends, and overtime.
• Ability to handle a high volume of emergency and non-emergency calls with tact and good judgment.
• Ability to speak English clearly and understandably and comprehend written and orally presented information.
• Ability to pass a thorough background investigation, polygraph examination, and psychological evaluation.

Nice To Haves

• Bilingual skills in English/Spanish or English/Southeast Asian languages.

Responsibilities

• Receive and dispatch emergency (911) and non-emergency calls for police, fire, and emergency medical services.
• Enter data into a computer terminal while questioning callers for information.
• Determine the nature, validity, and disposition of calls.
• Provide post-dispatch medical instructions as needed.
• Utilize computer-generated messages and priorities to dispatch field units.
• Operate a variety of communications equipment including radios and telephones.
• Perform call reception and dispatch activities using a computer-aided dispatch system.
• Answer or refer inquiries and complaints regarding public safety matters.
• Access, retrieve, and transmit vehicular or incident information to field units.
• Relay relevant situational information to non-city enforcement or public safety agencies.
• Provide training for dispatchers and participate in evaluation of their performance.
• Act in various dispatch supervisory positions as required.

Benefits

• Recruitment Incentive of up to $6,000.
• Continuous examination process for applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Economic Programs
• Number of Employees: 5,001-10,000 employees