Public Safety Dispatcher - Entry Level

City of Livermore (CA) • Livermore, CA

172d

About The Position

The Livermore Police Department is looking for committed individuals who are ready to serve their community through a career in emergency services. Under general supervision, the Public Safety Dispatcher receives 911 system emergency and non-emergency calls, dispatches assignments according to police and fire procedures, provides support services, maintains records, and performs other duties as assigned. This position provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision.

Requirements

• Two years of experience involving heavy public contact while performing multiple tasks and using a computer.
• Equivalent to graduation from high school.
• Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period.
• May require the possession of a valid California driver's license and satisfactory driving record.

Nice To Haves

• College course work in communications, business administration, or a related field.
• Recent training such as academic courses and certification programs relevant to this job classification.

Responsibilities

• Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines.
• Obtains essential information from reporting parties about the nature of the emergency.
• Enters information into computer terminals and searches files to provide information.
• Assesses urgency of call and assigns code.
• Determines appropriate response level and dispatches police, fire, medical aid, rescue, and hazardous material calls.
• Directly broadcasts critical police emergency calls and general information bulletins.
• Monitors location and verifies safe status of public safety personnel.
• Maintains logs and records, enters information into automated record files.
• Prepares letters, reports, and other related forms and records.
• Conducts radio equipment tests and retrieves or reviews dispatch recordings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED