Public Safety Dispatcher - 911 Communications

City of Wylie, TX • Wylie, TX

256d

About The Position

The City of Wylie's 911 Communications division is seeking a Dispatcher. The selected applicant will receive requests for Police, Fire, Emergency Medical Services, Animal Control and Utilities. Will dispatch public safety units, operate various telecommunications equipment, prepare reports, maintain files, and perform other related duties. Must be available to work regular and irregular shift rotations, which may include weekends and holidays, as well as extended hours in emergency, disaster or other situations influenced by workload or staffing difficulties. Orientation period is a full 12 months. Supervision is provided by the Communications Supervisor.

Requirements

• High School Diploma or equivalent.
• Six months or more of municipal Police, Fire, and 911 Enhanced dispatching experience is preferred.
• Telecommunications Certification as issued by the Texas Commission on Law Enforcement Officers Standards and Education and Emergency Medical Dispatcher (EMD) must be obtained within 1 year of employment.
• Completion of National Incident Management System (NIMS) training courses as outlined by Emergency Management after hire.

Responsibilities

• Answers multi-line telephones; takes 911 calls.
• Quickly analyzes complex information in emergency or dangerous situations and makes decisions of a life or death nature.
• Provides Emergency Medical Dispatch (EMD) rescue assistance; triages in-coming requests for emergency medical service to determine the level of response.
• Provides pre-arrival instructions to the caller including but not limited to cardiac arrest, airway management, control of bleeding and assisting with childbirth.
• Communicates effectively, courteously and clearly in English, both verbally and in writing.
• Communicates with irate, hysterical, aggressive and/or abusive individuals while maintaining composure.
• Assists and records requests for police, fire and emergency medical services from the public and departmental personnel.
• Comprehends and applies City ordinances, policies and procedures.
• Adheres strictly to the Department Code of Conduct and directives.
• Documents all activity, locations and status in the computer aided dispatch system.
• Operates computer terminals for specialized access with various automated data banks.
• Works in a confined area for 12 hours and remains seated for long periods of time.
• Simultaneously inputs, retrieves and maintains information from multiple computer screens.
• Operates multi-channel public safety radio system.
• Assigns appropriate public safety personnel for routine and emergency calls for service.
• Concentrates on tasks through many distractions.
• Operates and performs maintenance of equipment, e.g., video, audio and printing equipment.
• Attends training/schools/seminars and other City related events requiring travel.
• Performs in a manner that cannot pose a direct threat to the health/safety of self and/or others.
• Supports other departments during non-standard business hours.
• Maintains an excellent attendance record.
• Subject to call-out on occasion.
• May be required to search female prisoners, if needed.
• Assists in training of various City of Wylie public safety employees.
• Performs temporary supervision in the absence of the Communications Supervisor.
• Attends and testifies in criminal and civil courts when summoned.
• Acts in a civil, respectful manner at all times to management, co-workers and others.

Benefits

• Retirement benefits with Texas Municipal Retirement System.
• Deferred compensation - Nationwide and Edward Jones.
• Health/Dental/Vision/Prescription insurance PPO plan.
• Flexible Spending Account.
• Life insurance - 2x annual salary through New York Life.
• Long-Term Disability for all full-time City employees.
• Twelve paid holidays.
• Vacation - Earn three weeks of vacation in the first year.
• Sick leave accrues each full pay period.
• Sick leave conversion to vacation leave.
• Sick leave buy back (if budget allows).
• Bereavement leave, military leave, jury duty leave.
• Longevity pay $4 per month of service.
• Workers' compensation benefits.
• Tuition reimbursement - $2,000 per year.
• Free Recreation Center employee membership.

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 251-500 employees