Public Safety Dispatch Telecommunicator

Town Of Greenwich Ct USA-posted about 1 year ago
$64,168 - $87,131/Yr
Part-time • Entry Level
Greenwich, CT
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The Public Safety Dispatch Telecommunicator is responsible for answering and responding to 911 emergency and non-emergency calls for police, fire, emergency medical services (EMS), and other associated services in the Town of Greenwich. This role requires maintaining composure during emergencies, effectively multi-tasking, and utilizing various communication technologies to dispatch appropriate personnel and equipment to incidents.

  • Answer and respond to 911 emergency and non-emergency calls.
  • Determine critical information for prioritizing and processing calls.
  • Simultaneously enter and code information into industry-specific software.
  • Direct calls to the appropriate personnel needed to respond to an incident.
  • Dispatch police, fire, EMS, and other associated services personnel and equipment to locations requiring assistance.
  • Relay accurate names, addresses, and incident information.
  • Respond to and record messages from the public and private alarm companies.
  • Maintain records of assigned public safety units regarding date, time, location, availability, and type of equipment.
  • Maintain a continuous log of all radio and telephone messages.
  • Utilize law enforcement computer systems to input data and obtain information on licenses, vehicle registrations, wants, and warrants.
  • Monitor National Crime Information Center (NCIC) teletypes for relevant information and direct that information to the appropriate personnel.
  • Keep current on specific crime problems or unusual police, fire, or EMS operations that must be considered when dispatching.
  • Complete follow-up reports and related records as required.
  • High School Diploma or GED.
  • Three (3) years of professional experience in a fast-paced environment or in public safety services.
  • Demonstrated knowledge of the geographic boundaries of the Town, including location of streets and important buildings.
  • Proven knowledge of the appropriate use of radio, telephone, and transmission equipment.
  • Ability to maintain composure during emergency situations.
  • Ability to effectively multi-task and communicate clearly both orally and in writing.
  • Ability to utilize a computer, two-way radio, multiple-button telephone, telecommunications device for the deaf (TDD), and other dispatch equipment.
  • Ability to understand and apply laws, ordinances, departmental policies, rules, and instructions.
  • Ability to work as part of a team and maintain positive working relationships.
  • Currently certified public safety dispatchers are preferred.
  • Full-time position with a competitive hourly wage ranging from $30.85 to $41.89.
  • Comprehensive training and certification opportunities during the probationary period.
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