Public Safety Dispatch Supervisor - City of Bessemer

JobsQuest•Bessemer, AL

5d•Onsite

About The Position

The City of Bessemer is seeking to hire Public Safety Dispatch Supervisors to support public safety agencies by supervising public safety dispatch personnel. Employees in this job class train dispatch personnel on job duties and ensure there is appropriate coverage of the communications center at all times. Public Safety Dispatch Supervisors also perform dispatch duties to include receiving emergency and non-emergency calls in a communication center, entering all requests for service into the computer-aided dispatch (CAD), and dispatching public safety personnel as warranted. Work is performed in a call center setting, and employees operate a technological workstation that includes the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way radios, etc. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness.

Requirements

Experience answering emergency 911 calls (i.e., law enforcement, fire, and/or medical), dispatching appropriate personnel and equipment, providing emergency medical dispatching assistance to callers, and maintaining constant awareness of computer dispatching equipment.
No felony charges or convictions or misdemeanors involving violent offenses or issues of moral turpitude.
Willing to submit to a general and criminal background check.
Willing to work any shift (e.g., 8-hour, 12-hour) on any shift or day (e.g., nights, weekends, holidays) and overtime as needed.

Nice To Haves

At least two (2) years of experience as a Public Safety Dispatcher (formerly titled PSD II) in the Jefferson County Merit System.
Experience training employees on work processes and/or procedures.
Relevant emergency dispatch certification (e.g., Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD)).
National Crime Information Center (NCIC) certification and/or Alabama Criminal Justice Information Center (ACJIC) certification.

Responsibilities

Answers and manages calls to allow effective communication and response of emergency responders (i.e., police, fire, emergency medical services (EMS)) for citizens during emergency situations.
Attends and holds meetings and performs administrative duties to ensure compliance with assignments and department, state, and national guidelines.
Dispatches public safety personnel (i.e., police, fire, and medical emergency) and informs responding units of pertinent information regarding emergency situations.
Accesses and maintains suspect and/or incident information by running database queries, updating databases, completing reports/logs, and filing documentation.
Monitors responses of public safety personnel and activities of other dispatchers to track progress, maintain communications, and ensure personnel safety.
Operates technology-based workstation that includes multiple video monitors, multiple software programs running simultaneously, a personal computer, phone lines, headsets, and alarm boards in order to receive, forward, and monitor calls for services.
Performs miscellaneous duties such as handling incoming and outgoing monies for reports, monitoring the weather, and updating information.
Engages in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines.
Provides information and referrals to citizens, public safety personnel, media, etc. by responding to calls involving non-emergency situations.
Supervises staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training.
Trains new employees, interns, or temporary employees how to perform the job to ensure employees are able to appropriately handle emergency calls and provide citizen and emergency personnel with necessary information.