Public Safety Communications Systems Specialist (Open and Promotional)

County of San Mateo (CA)-posted about 2 months ago

Full-time • Mid Level

San Mateo, CA

5,001-10,000 employees

Executive, Legislative, and Other General Government Support

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San Mateo County Public Safety Communications is seeking an outstanding professional to join the Department's System Management Unit as a Public Safety Communications Systems Specialist. The Systems Management Unit handles all technology needs for the Department, from desktop support to operation and maintenance of the County's 911 communications infrastructure. Under limited direction, the Public Safety Communications Systems Specialist (Systems Specialist) performs advanced journey-level technical analytical support to departmental information systems, focusing on Public Safety Communications (PSC) in a NextGen 9-1-1 (NG9-1-1) / PSAP environment. In addition, the System Specialist provides leadership and subject matter expertise in systems engineering for critical emergency communications applications, including hands-on support for Windows and Linux server environments, virtualization, cloud (AWS, Azure), and AI-integrated platforms. Also, the Systems Specialist leads projects involving the deployment and maintenance of mission-critical systems such as CAD, RMS, message switching, IP telephony, WAN/LAN networks, and wireless communications.

Lead the design, implementation, and support of departmental information systems and applications within the Public Safety Communications environment, including NG9-1-1 systems and CAD.
Analyze end-user needs and develop specifications for software enhancements or new applications with emphasis on AI-driven analytics and automation.
Oversee deployment and support of server infrastructure (Windows Server, Linux), virtualization platforms (VMware, Hyper-V), and hybrid cloud environments (AWS, Azure).
Administer and troubleshoot enterprise network environments involving IP/MPLS, BGP routing, microwave, LawNet, wireless networks, and WAN/LAN connectivity.
Implement and support cybersecurity tools and processes, including Extended Detection and Response (XDR), Tenable Nessus, and VM agents to safeguard critical PSC systems.
Lead the integration of AI and machine learning technologies for enhanced situational awareness, predictive dispatch, and operational efficiency in the PSC environment.
Coordinate with vendors, contractors, and departmental stakeholders to ensure timely delivery, system reliability, and user satisfaction.
Provide technical guidance and leadership to Information Technology Analysts and Technicians as assigned.
Monitor system performance, troubleshoot, recommend upgrades, and assist in design and capacity planning for departmental systems.
Document system configurations, operational procedures, and prepare reports for management.
Participate in County-wide IT planning and public safety technology initiatives to align systems with strategic goals.

Principles and practices of computer science, information systems, and telecommunications as they apply to PSC environments.
Operating systems, including Windows Server, Linux, virtualization (VMware, Hyper-V), and hybrid cloud environments (AWS, Azure).
AI/ML platforms, tools, and their application in public safety communications, including NLP, video/audio analytics, and predictive modeling.
Network infrastructure, including IP/MPLS, BGP routing, microwave links, WAN/LAN, wireless technologies, and LawNet.
Public safety systems such as CAD, RMS, Message Switching Systems, MDTs, and NextGen IP Telephony.
Security frameworks, vulnerability assessment scanning tools (Tenable), endpoint detection (XDR), and compliance with CJIS/NIST standards.
Programming and scripting languages (PowerShell, Python, Bash) for automation and application support.
A bachelor's degree from an accredited four-year college or university in computer science, engineering or Electronics and Telecommunication Engineering, or a closely related field, or equivalent technical education.
Two (2) years of increasingly responsible full-time experience performing advanced technical and analytical duties supporting mission-critical IT systems in public safety or related environments.

Project management, leadership, and end-user training.
Leading and coordinating IT projects from planning through implementation and support phases.
Working independently and exercising sound judgment within policy guidelines.
Training and mentoring less experienced IT staff.
Experience with cloud computing (AWS, Azure), virtualization, AI/ML technologies, and PSC systems is highly desirable.
Performing physical tasks related to hardware installation, maintenance, and cabling.
Using visual and auditory acuity for effective communication and system monitoring.

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Public Safety Communications Systems Specialist (Open and Promotional)

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