Public Safety Communications Supervisor

City of Hartford, CT • Hartford, CT

354d

About The Position

The vacancy is in the Public Safety Dispatch Center of the Emergency Services and Telecommunications Department. Under general direction, the position involves planning, supervising, and participating in a full range of activities at the Hartford Public Safety Dispatch Center. The role includes supervising Emergency Telecommunication Dispatchers on assigned shifts, making difficult decisions regarding the dispatch of fire, EMS, and police services, and coordinating communications system activities to provide necessary personnel, materials, and equipment for project implementation. Responsibilities also include scheduling personnel for shifts, logging emergency calls into a database, providing custom reports, training and counseling employees, assisting in employee selection, and ensuring safe work practices. This is a HMEA union position that requires availability for weekends, holidays, and shift work, with shift assignments based on seniority through a shift bid process.

Requirements

• High school diploma or GED equivalent.
• Six (6) years of experience in Public Safety Emergency Telecommunications.
• An associate degree or college education may substitute for experience on a year-for-year basis.
• Certification in APCO of the State of Connecticut Public Safety Telecommunication School.
• EMD Certification in a recognized State of Connecticut program.
• NCIC/COLLECT certification.

Nice To Haves

• Hartford residency preferred.
• Veteran's preference may be given to eligible veterans.

Responsibilities

• Plan, supervise, and participate in activities at the Hartford Public Safety Dispatch Center.
• Supervise Emergency Telecommunication Dispatchers on assigned shifts.
• Make decisions regarding the dispatch of fire, EMS, and police services.
• Coordinate communications system activities for project implementation.
• Schedule personnel for shifts, accommodating vacations, sickness, and training programs.
• Log emergency calls into a database and provide custom reports.
• Train and counsel employees.
• Assist in employee selection and ensure safe work practices.

Benefits

• Equal opportunity employer.
• Affirmative action employer.
• Reasonable accommodation for persons with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED