Public Safety Communications Operator (Full-Time)

City of Tallahassee (FL) • Tallahassee, FL

75d • $18 - $50

About The Position

The Consolidated Dispatch Agency (CDA) is a joint agency that delivers around-the-clock emergency communications and dispatch services for the City of Tallahassee and Leon County. As the first point of contact in emergency situations, the CDA supports response efforts for the Tallahassee Police Department, Leon County Sheriff's Office, Tallahassee Fire Department, and Leon County EMS. Every call we answer helps ensure the safety of our community through fast, accurate, and professional communication. We are looking for a Public Safety Communications Officer to join our Communications Dispatch team, where every second counts.

Requirements

• Required to earn the State of Florida Public Safety Telecommunications Certification within 6 months of hire.
• Criminal history review.
• Medical and drug screenings.
• Psychological evaluation.
• CVSA (Computer Voice Stress Analysis).
• Dispatching skills assessment.

Nice To Haves

• Someone who thrives in a high-pressure environment.
• A steady problem-solver who adapts quickly.
• A strong communicator who can learn new systems with ease.
• A team player who supports and collaborates with others.
• A professional who manages sensitive information responsibly.
• An individual ready for the challenges of an emotionally demanding role.
• A compassionate presence for community members in crisis.

Responsibilities

• Answer and process emergency and non-emergency calls using multi-line phone and radio systems.
• Accurately document and relay information through computer-aided dispatch (CAD) software.
• Follow established procedures and federal, state, and local guidelines.
• Stay calm, clear, and effective in high-pressure, fast-changing situations.

Benefits

• Generous Paid Time Off: vacation, sick, parental, and catastrophic leave.
• Retirement Security: both a defined benefit pension and a contribution plan.
• Paid Holidays: time to relax and recharge with family and friends.
• Comprehensive Health Coverage: medical, dental, and vision plans.
• Extra Protection: life insurance, critical illness, and legal coverage.
• Wellness Programs: access to resources that support your physical, mental, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 11-50 employees