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The Public Safety Communications Officer - Call Taker (911 Call Taker) plays a crucial role in receiving emergency and non-emergency calls for service, ensuring accurate and timely responses. This position provides excellent customer service to callers, especially those under significant emotional strain. The Public Safety Communications Officer - Call Taker (911 Call Taker) works in a fast-paced environment, operating under the supervision of the Public Safety Communications Supervisor and/or Assistant Supervisor. The role requires the ability to manage high-stress situations while maintaining composure and efficiency.