Public Safety Associate - Milwaukee

Children's Hospital and Health System•Milwaukee, WI

4d•Onsite

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Position Summary- Public Safety Associate (PSA) is a uniform position responsible for providing support to Public Safety operations at CW facilities. Duties may include, but limited to, any or all of the following: provide badge access credentialing services; actively greet and engage with guests, and visitors to ensure a positive experience; badge and screen visitors according to visitation guidelines; determine the guest's destination and transportation needs, providing assistance as needed; direct visitors with precise way finding; report suspicious activities; provide support and guidance to visitors during emergency conditions; perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property. Essential Functions- Primarily works at Welcome Center stations. Badges and screens visitors per our visitation policy. Determines the guest’s destination and transportation needs, and directs them with precise way finding. Directs visitors to all ambulatory clinics, ancillary locations, inpatient areas, EDTC and amenities located on the Milwaukee campus. Builds credible relationships with customers by delivering personal attention, demonstrating respect, recognizing patient’s rights under HIPAA and maintaining patient confidentiality, responding to customer concerns, questions and needs, establishing trust and maintaining a positive representation of Children’s Wisconsin. Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property. Secures property/evidence as needed/directed. Liaisons with local law enforcement. Maintains area in a safe condition during emergency conditions. Maintains area in a neat and orderly condition and contacts appropriate departments as needed. Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings. Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business.

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
1+ years’ experience in customer service
BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 days of being hired
Ability to assess demeanor of internal and external customers, adjusting approach as appropriate to those who could be lost, confused, joyful, upset or demanding with the goal of enhancing the overall experience.
Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment.
Ability to successfully complete all required introductory and annual competency training processes to effectively perform duties and responsibilities of position.
Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC, etc.)
Ability to read and write in order to complete required reports and perform various recordkeeping activities
Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
Excellent customer service and prioritization skills are essential.
Exudes confidence and finesse in stressful situations-effectively diffusing negativity.
Interpersonal skills necessary to effectively interact with a variety of hospital employees, patients, and visitors, sometimes under potentially stressful situations.
Strong interpersonal, written and verbal communication skills to effectively interact with a variety of hospital employees, staff and visitors.
The ability to interact with team members with positive intent and create innovative solutions through collaborative relationships.
Ability to use weapon screening technologies to effectively perform duties and responsibilities.

Nice To Haves

Post high school coursework in criminal justice or equivalent field of study.
Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service.
Experience performing weapon screening.
Knowledge skills and abilities

Responsibilities

Provide badge access credentialing services
Actively greet and engage with guests, and visitors to ensure a positive experience
Badge and screen visitors according to visitation guidelines
Determine the guest's destination and transportation needs, providing assistance as needed
Direct visitors with precise way finding
Report suspicious activities
Provide support and guidance to visitors during emergency conditions
Perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property
Primarily works at Welcome Center stations
Directs visitors to all ambulatory clinics, ancillary locations, inpatient areas, EDTC and amenities located on the Milwaukee campus
Builds credible relationships with customers by delivering personal attention, demonstrating respect, recognizing patient’s rights under HIPAA and maintaining patient confidentiality, responding to customer concerns, questions and needs, establishing trust and maintaining a positive representation of Children’s Wisconsin
Secures property/evidence as needed/directed
Liaisons with local law enforcement
Maintains area in a safe condition during emergency conditions
Maintains area in a neat and orderly condition and contacts appropriate departments as needed
Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings
Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business