Public Safety Associate - Milwaukee

Children's Wisconsin • Milwaukee, WI

103d

About The Position

Public Safety Associate is a uniform position responsible for providing support to Public Safety operations at CW facilities. Duties may include, but are not limited to, any or all of the following: Provide badge access credentialing services, actively greet and engage with guests and visitors to ensure a positive experience, badge and screen visitors according to visitation guidelines, determine the guest’s destination and transportation needs, providing assistance as needed, direct visitors with precise way finding, report suspicious activities, provide support and guidance to visitors during emergency conditions, and perform weapon screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property.

Requirements

• Must complete CPR certification – Basic Life Support (BLS) for Healthcare Providers through American Heart Association or American Red Cross within 3 months of hire.
• A high school diploma or GED.
• A minimum of one year customer service experience including conflict management situations.
• Basic computer skills in order to utilize equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications EPIC, etc.).
• Ability to read and write to complete required reports and perform various recordkeeping activities.
• Ability to successfully complete department approved Defensive Training for Security (DTS) program.
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
• Excellent customer service, communication, interpersonal, and prioritization skills.
• Ability to work independently or as a team.
• Ability to assess demeanor of internal and external customers.

Nice To Haves

• Experience in a healthcare environment.
• Familiarity with electronic health record (EHR) systems.

Responsibilities

• Provide badge access credentialing services.
• Actively greet and engage with guests and visitors.
• Badge and screen visitors according to visitation guidelines.
• Determine the guest’s destination and transportation needs.
• Direct visitors with precise way finding.
• Report suspicious activities.
• Provide support and guidance to visitors during emergency conditions.
• Perform weapon screening services at designated locations.

Benefits

• Equal opportunity employer.
• Commitment to creating a diverse and inclusive environment.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees