Public Safety Assistant Manager

Legends•Hampton, VA

53d

About The Position

The Public Safety Assistant Manager will provide departmental support, including physical, personnel, technical, and information along with administration. This position is responsible for leading and managing all aspects of safety, security and Ambassador Guest services initiatives. This position fosters positive relations with the public, clients, visitors, and all operational departments in providing assistance and resolution for client related situations. The Public Safety Assistant Manager will report to the Public Safety Manager. The Hampton Roads Convention Center is a fast-paced environment requiring regular multi-tasking and overlapping deadlines. The working schedule will vary and will include extended and/or irregular hours including nights, weekends and holidays as needed. The Public Safety Assistant Manager must have the ability to walk extended distances and climb stairs.

Requirements

Must be able to maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered during employment.
Excellent verbal and written communication skills, as well as skills in personnel management and interpersonal relations.
Ability to coordinate and schedule staff.
Operate a portable radio and standard office equipment
Ability to prioritize tasks and lead a diverse workforce.
Solid knowledge of the problems, issues, philosophies, principles, tactics and procedures related to crowd management and public assembly facility security and safety services.
Extensive knowledge of local, state and federal laws and regulations, court decisions and ordinances that affect security operations.
Superior customer service and problem-solving skills.
Ability to use various computer software programs.
Remain flexible and adjust to situations as they occur.
Ability to handle/resolve tense situations and control "unruly" guests.
Work independently, exercising judgment and initiative.
Must possess professional presentation, appearance, and work ethic.
Ability to function successfully in a fast-paced environment.
Ability to work flexible hours based on events, including evenings, weekends and holidays as needed.
CPR/First Aid Certified
Must successfully pass a criminal background check
Bachelor's Degree in Criminal Justice, Business or related field preferred.
Minimum of eight (3) years of progressively responsible management experience in security or law enforcement, with demonstrated responsibility for security and safety planning and investigations.
To perform this job successfully, an individual should have strong working knowledge of computers and industry standard software systems, including standard Microsoft Windows operating based platforms such as Outlook, Excel, Word and Publisher.
While performing the duties of this job, the employee may be required to work indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 4-5 hours daily, as well as the ability to lift in excess of 35 pounds.

Nice To Haves

State of Virginia Department of Criminal Justice Certified - preferred

Responsibilities

Provide overall leadership for all services and activities involved in facility and event security, facility admissions, and emergency preparedness, using independent judgment and personal initiative
Plan, develop and implement programs to ensure the security of facility staff, property, and attendees, including ASM Security Emergency Management Program (SEMP). This includes the Emergency Response, Communications and Venue Policy
Develop and implement access control systems for improved building security
Create flexible solutions to ensure smooth people flow throughout the Hampton Roads Convention Center campus
Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; identify opportunities for improvements and review with management; and implement improvements
Direct, train, motivate and evaluate staff; provide and/or coordinate staff training; work with employees to correct deficiencies; implement disciplinary and termination procedures
Plan, direct, coordinate, and review the work plan for the Public Safety Department and all other assigned programs and functions; meet with staff on a regular basis to identify and resolve challenges; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures
Monitor and maintain the facility's computerized life safety/security systems, including surveillance, keying systems and access control systems
Establish and maintain effective working relationships with local, State and Federal law enforcement and life safety agencies
Communicate priorities to staff through daily and weekly meetings
Conduct a variety of industry operational studies; recommend modifications to security and safety programs, policies, and procedures as appropriate while efficiently using equipment/manpower
Communicate clearly and concisely, both orally and in writing
Develop staffing plans for events, interfacing with the prime stakeholders and maintain industry standards and practices
On-call 24/7, as needed, based on convention activities
Lead weekly event related briefings with internal stakeholders and public safety officials
Assist the Event Management team in the development of event-specific security staffing and attendee movement plans
Direct and approve the procurement of security related goods and services
Manage and participate in the development and administration of the Security Department's annual budget; forecast future needs, training, equipment, materials, and supplies; and monitor expenditures
Provide leadership to staff in emergency response situations
Monitor and maintain the facility's computerized life safety/security systems, including surveillance and access control systems
Establish and maintain effective working relationships with local, State and Federal law enforcement and life safety agencies
On-call 24/7, as needed, based on convention activities
Perform other duties as assigned by the , Public Safety Manager, Director of Operations or General Manager.