Public Safety Applications Analyst

Cornell University•Ithaca, NY

2d•Onsite

About The Position

The Public Safety Applications Analyst (PSAA) supports campus safety by administering, maintaining, and overseeing critical Division of Public Safety (DPS) systems, including the Records Management System, NYSPIN, DCJS, E911, radio systems, and the university’s emergency notification platforms. The role requires strong communication skills, accountability, and the ability to work effectively with internal stakeholders, external partners, and system vendors. The PSAA ensures data integrity within the Records Management System, managing all Incident‑Based Reporting (IBR) requirements, capturing detailed crime‑related information, and maintaining E‑Justice certification to submit monthly crime and arrest data to New York State and the FBI. This position also serves as the primary training and support specialist for proprietary and confidential DPS applications, providing user training, troubleshooting, and coordination across multiple user groups, including training additional trainers when needed. As the lead analyst and system administrator for Evidence.com, the PSAA ensures all video evidence is properly categorized, assigned case numbers, and aligned with retention policies across both Evidence.com and the Records Management System, following up with personnel to correct discrepancies. Additional responsibilities include acting as the liaison for DPS technology systems with university stakeholders and vendors, overseeing routine maintenance and issue resolution, and managing incoming sealed orders, including processing and redacting records within the Records Management System. Position provides on‑call support for IT and system‑related issues, responding in person or via phone/computer to ensure continuity of operations. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Requirements

Associate’s degree in Information Technology, Communications, or a Public Safety–related field , plus two (2) – four (4) years of experience in emergency communications or information technology
Demonstrated strong verbal and written communication skills , with the ability to work effectively across diverse internal and external stakeholders
Technical proficiency with enterprise applications , system administration , troubleshooting , and coordination with vendors or IT partners
Proven ability to manage sensitive, confidential, and legally regulated data with a high degree of accuracy and accountability
Experience managing evidence systems or digital asset platforms , ensuring compliance with retention schedules and organizational policies
Ability to work independently , prioritize multiple tasks , and meet deadlines in a fast-paced , high-responsibility , compliance-oriented environment
Strong analytical and problem-solving skills , with the ability to identify issues , interpret data , and follow through to resolution
Exceptional attention to detail , particularly when handling legal documents , sealed orders , and redaction requirements
IT project management experience , including program implementation and ongoing system maintenance
Ability to provide on-call IT/system support , both on-site and remotely , as required
Must be able to pass and maintain required background checks and obtain FBI clearances
Ability to obtain the following within 12 months of hire (or as courses are available): Motorola Flex SAA Certification Axon Administrator Certification New York State Police Information Network (NYSPIN) / E-Justice Certification National Incident Management System (NIMS) Courses 100, 200, 700, and 800
Ability to cultivate and sustain inclusive working relationships with students, faculty, staff, and community members

Nice To Haves

Preferred experience includes computer records management , IT system maintenance , or an equivalent combination of education and experience
Telecommunications Officer/Emergency Dispatch experience
Association of Public Safety Communication Officials Certifications (Level 1 & 2; Supervisor)
Experience in higher education environment.
National Incident Management System Courses 300 & 400 preferred.

Responsibilities

Administer, maintain, and oversee critical Division of Public Safety (DPS) systems
Ensure data integrity within the Records Management System
Manage all Incident‑Based Reporting (IBR) requirements
Maintain E‑Justice certification to submit monthly crime and arrest data to New York State and the FBI
Serve as the primary training and support specialist for proprietary and confidential DPS applications
Act as the lead analyst and system administrator for Evidence.com
Act as the liaison for DPS technology systems with university stakeholders and vendors
Oversee routine maintenance and issue resolution
Manage incoming sealed orders, including processing and redacting records within the Records Management System
Provide on‑call support for IT and system‑related issues

Benefits

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.
Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands.
Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays.
Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

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