Public Platforms Solutions Specialist - Investment Management - Vice President

Morgan Stanley • New York, NY

10d • $110,000 - $225,000

About The Position

Define and drive the service strategy for the public investment platform General support of the Public Platform team, which may include project management or strategic solutioning for Public Markets business needs Serve as key escalation point for service issues for the public investment platform Manage issues and priorities for internal stakeholders across investment teams, Trading, Operations, and Technology. Liaise with platform vendor to manage issues resolution, enhancement requests, development roadmaps and continuous product/platform education Head governance forums to promote communication and alignment across internal cross-functional support areas Participate in hiring and managing a team to bolster the overall support function, including platform administration (entitlements, governance, invoicing etc.) Manage internal user training processes and remediation of issues Assess existing platform issues to advise on gaps; provide insights and ideas to improve service approach based on experience and industry best practices We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser. Expected base pay rates for the role will be between $110,000 and $225,000 per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Requirements

• Minimum eight years of work experience as a user or service provider of an investment/trading platform
• Four-year college degree
• Experience in a client support function for portfolio analytics software and/or trading systems; specific experience with BlackRock Aladdin preferred
• Enthusiasm for improving client experience, with a penchant for problem-solving and an “owner” mindset
• Familiarity of Accounting, Middle Office Operations, and/or Trading workflows
• Demonstrated ability to prioritize issues and serve stakeholders' needs proactively
• Detail-oriented and organized with an inherent interest in optimizing processes
• Ability to work independently and steer projects and tasks to completion
• Effective written and verbal communication skills

Nice To Haves

• Series 7, CFA or other certifications that demonstrate industry knowledge are beneficial but not required
• Prior managerial/professional leadership experience preferred (e.g. project/team lead, with or without formal managerial responsibilities)

Responsibilities

• Define and drive the service strategy for the public investment platform
• General support of the Public Platform team, which may include project management or strategic solutioning for Public Markets business needs
• Serve as key escalation point for service issues for the public investment platform
• Manage issues and priorities for internal stakeholders across investment teams, Trading, Operations, and Technology.
• Liaise with platform vendor to manage issues resolution, enhancement requests, development roadmaps and continuous product/platform education
• Head governance forums to promote communication and alignment across internal cross-functional support areas
• Participate in hiring and managing a team to bolster the overall support function, including platform administration (entitlements, governance, invoicing etc.)
• Manage internal user training processes and remediation of issues
• Assess existing platform issues to advise on gaps; provide insights and ideas to improve service approach based on experience and industry best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees