Public Information Officer

City of O'Fallon•O'Fallon, MO

About The Position

The City of O'Fallon Police Department is seeking a dynamic and experienced Public Information Officer (PIO) to serve as the primary spokesperson and media liaison. This role is vital in fostering transparency, building community trust, and promoting public safety through strategic communication. The PIO will lead the department's media relations, manage social media platforms, and ensure timely, accurate dissemination of information during both routine operations and critical incidents.

Requirements

Bachelor's degree in Communications, Public Relations, Journalism, Business Administration, or related field (strongly preferred).
3-5 years of experience in public/media relations, journalism, or communications-preferably in law enforcement or public safety.
Equivalent combinations of education and experience may be considered.
Experience in crisis communications and serving as a spokesperson.
Proficiency in digital media management and content creation.
Strong verbal and written communication skills.
Ability to work under pressure and deliver clear messaging during crises.
Knowledge of public records laws and ethical communication practices.
Valid Missouri driver's license or ability to obtain one.

Nice To Haves

Skilled in AP-style writing and public speaking.
Strong judgment and discretion in handling sensitive information.
Ability to translate complex law enforcement topics into public-friendly language.
Collaborative, adaptable, and community-focused.
Proficient in managing multiple priorities in a fast-paced environment.

Responsibilities

Monitor news and media coverage relevant to law enforcement.
Respond to media inquiries with professionalism and accuracy.
Draft and distribute press releases, advisories, and official statements.
Manage and update social media platforms (Facebook, X/Twitter, Instagram, Nextdoor).
Track public sentiment and address misinformation.
Prepare talking points and briefings for department leadership.
Build and maintain relationships with media and community stakeholders.
Act as spokesperson during critical incidents.
Coordinate press conferences and emergency communications.
Ensure legal compliance in all public communications.
Provide timely updates to manage public perception.
Develop strategies to enhance public trust and engagement.
Promote safety programs and community initiatives.
Create newsletters, blog posts, and feature articles.
Coordinate media coverage for events and outreach efforts.
Collaborate with civic organizations and other PIOs.
Produce internal communications and retiree newsletters.
Support leadership with speechwriting and presentations.
Provide media training to staff as needed.
Implement long-term communication and branding strategies.
Analyze media engagement and effectiveness.
Maintain organized archives of communications.
Ensure compliance with public records laws.
Liaise with city/county communications teams.
Create public safety campaign materials (videos, PSAs, brochures).
Oversee website updates and accessibility.
Advise on communication strategies based on public sentiment.
Support recruitment campaigns.
Manage sensitive communications related to legal or policy matters.

Benefits

Medical, Dental, and Vision coverage
Employer-paid Accident and Life Insurance
Optional Health Savings Account (HSA) with employer contributions
Flexible Spending Accounts (FSAs)
Optional Pet Insurance
Reward-based wellness incentives
Onsite workout facilities
Discounted membership at Renaud Fitness/Aquatic Center
Employee Assistance Program (EAP)
Identity-Theft Protection
3 weeks of vacation for new hires
11 holidays plus 1 personal holiday
Sick leave and extended illness leave for self or family care
Designated, fully furnished Zen and lactation rooms in select facilities
The City of O'Fallon participates in the Missouri LAGERS L-6 Pension Plan and offers 457(b) Retirement Plans
We are committed to continued employee growth and offer tuition reimbursement to support professional development.