Public Health Care Manager - CMARC

County of Mecklenburg, NC•Charlotte, NC

7d•$57,346 - $75,267•Onsite

About The Position

Responsible for providing professional-level Care management services for various populations. Works in a variety of settings coordinating care needs across the healthcare continuum. Incumbents will provide evaluation, care management, counseling, and referral services to assist in meeting the clients' needs. Duties include linking and arranging of services and advocacy to implement a person-centered plan. Works in a variety of settings coordinating care needs across the healthcare continuum. Incumbents understand the system of care delivery for patients and communicate with doctors and specialists, making sure services and treatments are delivered timely.

Requirements

Minimum of one year of public health, healthcare and/or regulatory experience
Social Worker: MSW from an accredited school of social work; BSW from an accredited school of social work and one year of social work experience.
Nurse: BSN from an accredited nursing education program; ADN from an accredited nursing education program
Current certification in Basic Life Support for Healthcare Providers (CPR & AED) by the American Heart Association that is valid for at least 90 days after hire.
Requires a valid North Carolina or South Carolina Drivers License
Requires County Driving Privileges
Current license to practice as a Registered Nurse (RN) in NC issued by the NC Board of Nursing or another Nurse Licensure Compact State.
Knowledge of social services procedures, practices and methods.
Knowledge of social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare.
Knowledge of care management methods and techniques.
Knowledge of services offered by the county and other local public and private community-based service agencies.
Knowledge of medical and legal terminology.
Knowledge of principles of public health and associated laws.
Prioritizing work.
Managing and executing multiple tasks.
Maintaining various confidential records.
Evaluating records to ensure accreditation standards are met.
Using computers and related software applications.
Exercising judgment and discretion.
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

BSN with one (1) year of relevant nursing care management experience preferred.
ADN with three (3) years of relevant nursing care management experience preferred.

Responsibilities

Assess the needs of individuals and families through the professional lens as a social worker or nurse.
Interview clients, obtain family, social, and medical information, and develop client-centered care plans.
Determine if referrals are appropriate and whether clients are eligible for sponsored programs.
Provide counseling and services in both individual and group settings.
Ensure client/family receives the most efficient and effective care for their condition, allowing for improved health.
Discuss goals, expected outcomes, and means with which to meet goals and expected outcomes.
Assist clients in the completion of the required paperwork for items that may determine program eligibility, referrals, and/or community resource information.
Act as a liaison with internal and external staff to assure referrals are complete and clients/families are served.
Coordinate referrals to other agencies, whether internal or community-based.
Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, and determining what services are required to meet their needs.
Serve as liaisons between medical and behavioral health providers, and other contacts, to help clients and families face problems such as disabilities, abuse, inability to meet daily functional needs, or poverty.
Maintain case history records and prepare reports.
Provide education to parents with child-rearing problems, interviewing the child and family to better assess needs.
Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
Prepare a variety of reports and documents related to program/services to demonstrate monthly, quarterly and yearly progress.
Provide information to support clients as they pursue services, such as childcare, prenatal care, substance abuse treatment, job training, counseling, parenting classes, or behavioral health treatment to prevent more severe problems from developing.
Serve on program-specific policymaking committees within the department, assist in communication with community partners and assist client groups by lobbying for solutions to problems.
Utilize professional training and the principles and practices of public health to provide health care services to all populations served.
Serve as a liaison/point of contact between the clinic and the patient/family for education, counseling, general communication, and care coordination.
Provide ongoing support to clinical staff and external constituencies to ensure operational success.
Participate in MCHD response activities as needed. Additional responsibilities include participating in public health emergencies, precepting during student rotation, and supporting other MCH and MCPH initiatives in alignment with the Strategic Business Plan.