Public Defender Intake Specialist I

State of Maryland • Carroll, MD

6h

About The Position

As a State agency, Maryland Office of the Public Defender (MOPD) is an affirmative action and equal opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information. All applicants must be able to communicate with clients and visitors and possess the ability to complete tasks in a fast-paced work environment. Applicants must be able to work in various settings. MOPD is further committed to providing equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities by modifying or adjusting the job application process or the job or work environment to make reasonable accommodations to the known applicant or employee to enable the applicant or employee be considered for the position they desire; to perform the essential functions of the position in question; or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation imposes an undue hardship.  Applicants must be able to operate a computer and other office equipment. Applicants must have access to a motor vehicle or be able to navigate public transportation. If a reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor, 410-767-8503  [email protected]. The Office of the Public Defender is seeking detail-oriented applicants with customer service and data entry skills for full-time, entry level, Public Defender Intake Specialist I position. The position requires the ability to work in a fast-paced environment in our Carroll County office. Occasional travel between offices is required as well as travel to the courthouse and county detention center for client interviews. Bilingual applicants, who are fluent in English and Spanish, are encouraged to apply. The Public Defender Intake Specialist I is the first interaction clients have with the Office of the Public Defender. Professionalism, people skills, and empathy are a must. Intake Specialists are responsible for the creation of the file for the attorney, creating and mailing assignment letters to clients and attorneys, and filing entries of appearance with the court. Additionally, the Intake Specialist I must answer phones, greet the public, retrieve and enter data. Public Defender Intake Specialist I will also help with organization of casefiles and process discovery. Assist co-workers when needed. Employees in this classification do not supervise.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Six months of experience interviewing persons for the purpose of obtaining and verifying background or financial information.
• Applicants must be able to communicate with clients and visitors and possess the ability to complete tasks in a fast-paced work environment.
• Applicants must be able to work in various settings.
• Applicants must be able to operate a computer and other office equipment.
• Applicants must have access to a motor vehicle or be able to navigate public transportation.
• Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Nice To Haves

• Proficiency in data entry, strong communication skills and experience working in a fast paced retail or office environment.
• Customer service experience and a strong interest in working with indigent defendants and their families.
• Experience working with CJIS and/or JIS systems.
• Bilingual applicants, who are fluent in English and Spanish, are encouraged to apply.

Responsibilities

• Creation of the file for the attorney
• Creating and mailing assignment letters to clients and attorneys
• Filing entries of appearance with the court
• Answer phones
• Greet the public
• Retrieve and enter data
• Help with organization of casefiles
• Process discovery
• Assist co-workers when needed

Benefits

• As a State agency, Maryland Office of the Public Defender (MOPD) is an affirmative action and equal opportunity employer.
• MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information.
• MOPD is further committed to providing equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities by modifying or adjusting the job application process or the job or work environment to make reasonable accommodations to the known applicant or employee to enable the applicant or employee be considered for the position they desire; to perform the essential functions of the position in question; or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation imposes an undue hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED