Public Benefits Specialist Entry

State of Oregon • Street, MD

4d

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Note: Effective Feb. 1, 2026, the compensation plan for this position will be increased to reflect a Cost-of-Living Adjustment (COLA) of 2.5%. The salary listed in this posting does not reflect the COLA. Are you fluent in English and Spanish? Our diverse communities' benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. Opportunity awaits! Love helping people and keeping things organized? Join a team that values your attention to detail and your heart for service! Apply today for this Public Benefits Specialist Entry and be the connection that helps our communities access vital services. As a Public Benefits Specialist Entry, you will: Manage vouchers, plans, and job records for Home Care Workers. Explain policies, solve problems, and make sure payments are on time by talking with clients, providers, and the Central Office. Teach Home Care Workers and consumers how to use Provider Time Capture (PTC) and keep records up to date. Handle financial tasks, like issuing and balancing payment documents, EBT cards, and vouchers. Greet visitors, check in clients, set up appointments, and keep the office running smoothly. Keep records, upload files, handle applications, and manage inventory. Support case managers, maintain professional relationships, and take part in training and development activities.

Requirements

• A valid driver’s license and acceptable driving record are required for this position.
• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• An associate degree in any field.
• An equivalent combination of education and experience.
• Experience providing thoughtful, empathetic, and solution-focused support to individuals.
• Experience recognizing, analyzing, and creatively solving various problems.
• Experience applying organizational policies and processes to complete tasks.
• Experience clearly explaining information in speech and in writing to diverse people.
• Experience making independent decisions and offering fair and equitable support and guidance to others.

Nice To Haves

• Preference will be given to candidates that are bilingual in Spanish and English.

Responsibilities

• Manage vouchers, plans, and job records for Home Care Workers.
• Explain policies, solve problems, and make sure payments are on time by talking with clients, providers, and the Central Office.
• Teach Home Care Workers and consumers how to use Provider Time Capture (PTC) and keep records up to date.
• Handle financial tasks, like issuing and balancing payment documents, EBT cards, and vouchers.
• Greet visitors, check in clients, set up appointments, and keep the office running smoothly.
• Keep records, upload files, handle applications, and manage inventory.
• Support case managers, maintain professional relationships, and take part in training and development activities.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees