Public Benefits Specialist - Entry

State of Oregon•Street, MD

6d•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Please read through the entire posting. A cover letter is required to be considered. We are asking for 1-2 pages (max) reflect how your experience and skillset make you the ideal candidate for this position. Opportunity awaits! Step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Self-Sufficiency Program and facilitate access to vital services that foster equity and well-being. Bilingual Preferred – English & Spanish You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If interested in using your bilingual language skills, upon passing the test, you will receive 5% bilingual differential pay. As a Public Benefits Specialist - Entry, you will work in our Portland office on Glisan Street assisting Oregonians. Summary of Duties As Public Benefits Specialist - Entry, you will: Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department. Support the infrastructure of the office by supporting the day-to-day operation. Assist Oregonians in-person, by phone or email, to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs. in-person, by phone or email to resolve any questions or concerns. Assisting Oregonians through a trauma informed lens. May include financial desk responsibilities. Providing support for the business functions within the office. Learn more about our programs, as your work providing services will be through the Self-Sufficiency Program (SSP).

Requirements

A valid driver’s license and acceptable driving record are required for this position.
A cover letter is required to be considered. We are asking for 1-2 pages (max) reflect how your experience and skillset make you the ideal candidate for this position.
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR An equivalent combination of education, training, and experience relative to the class concept.
Extensive experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment, serving a diverse clientele.
Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion.
Demonstrated experience adapting communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences, while demonstrating strong active listening skills.
Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools.
Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control.
Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion.

Nice To Haves

Bilingual Preferred – English & Spanish
If interested in using your bilingual language skills, upon passing the test, you will receive 5% bilingual differential pay.

Responsibilities

Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
Support the infrastructure of the office by supporting the day-to-day operation.
Assist Oregonians in-person, by phone or email, to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs. in-person, by phone or email to resolve any questions or concerns.
Assisting Oregonians through a trauma informed lens.
May include financial desk responsibilities.
Providing support for the business functions within the office.
Learn more about our programs, as your work providing services will be through the Self-Sufficiency Program (SSP).