Public Areas Manager

Rio Mar Hospitality Management•Humacao, PR

11d

About The Position

The Public Areas Manager is responsible for supervising, coordinating, and ensuring the execution of the daily cleaning of the hotel's public areas, following established standards and leading the team to operate in an attentive, friendly, efficient, and courteous manner. Their role includes ensuring the team fulfills all cleaning and maintenance tasks, conducting quality control inspections, managing the allocation of resources and shifts, and reporting incidents. The goal is to provide all guests and team members with quality service in a clean and safe environment during their stay, while efficiently managing expenses and maximizing service levels.

Requirements

High school diploma or equivalent required; college coursework or a degree in Hospitality Management, Business Administration, or a related field preferred.
Minimum of 3–5 years of experience in Housekeeping, Public Areas, Facilities, or Operations within a hotel, resort, or luxury hospitality environment.
At least 1–2 years of supervisory or leadership experience, with demonstrated responsibility for scheduling, training, performance management, and daily operations.
Familiarity with risk management, safety, and compliance requirements, including HazComm, MSDS, emergency response procedures, and key control protocols.
Working knowledge of property management systems (PMS), radios, and operational communication tools; ability to learn new systems quickly.
Must possess strong computer proficiency in Windows OS and company-standard software, including spreadsheets and word processing applications.
Bilingual in English and Spanish, both written and verbal.
Ability to stand for extended hours.
The ability to work through long shifts, including late-night hours and/or weekends.
Perform physical activity requiring frequent climbing and descending of stairs.
Possess the physical ability to bend, stoop, stretch, and reach objects positioned at a minimum height of 1.8 meters (6 feet).
Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
Ability to work indoors and outdoors in varying weather conditions, including heat, sun exposure, wind, and occasional rain.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Expertise in luxury hospitality, cleanliness, safety, and presentation standards, ensuring all public spaces consistently exceed brand and guest expectations.
Strong guest service and service recovery capabilities, with the ability to anticipate needs, resolve concerns efficiently, and deliver exceptional guest experiences.
Proven people leadership and team development skills, including recruiting, training, scheduling, coaching, and performance management to drive productivity and morale.
Operational planning and execution excellence, with the ability to develop structured cleaning programs, inspections, and preventive maintenance schedules across multiple areas.
Labor, inventory, and cost control proficiency, aligning staffing, supply usage, and productivity with business volumes and budget expectations.
Decisive problem-solving and risk management skills, enabling effective handling of operational challenges, safety issues, and emergency situations.
Strong communication and cross-department collaboration abilities, ensuring seamless coordination with Engineering, Front Desk, Guest Services, and other departments.