Public Area Housekeeping Attendant - Waldorf Astoria New York

Hilton Worldwide • New York, NY

108d • $30 - $39

About The Position

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Public Area Attendant to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. A Public Area Attendant plays a crucial role in maintaining the impeccable cleanliness and presentation of both public and heart-of-house areas, ensuring that every space reflects the elevated luxury standards expected at a Forbes 5-Star property. This role involves thorough cleaning, upkeep, and detailing of lobbies, corridors, restrooms, and back-of-house spaces to create a pristine environment for guests and team members alike.

Requirements

• A keen eye for detail and a commitment to maintaining the highest standards of cleanliness in public and heart-of-house areas.
• Prior experience in a luxury hotel or similar environment is preferred, with an understanding of the service and cleanliness expectations required to achieve Forbes 5-Star status.
• A strong work ethic and ability to handle multiple tasks while ensuring consistency and excellence in presentation.
• A proactive approach, regularly inspecting assigned areas and addressing cleanliness or maintenance needs before they are noticed by guests.
• Excellent interpersonal skills, with a friendly and professional demeanor when interacting with guests and team members.
• The ability to work independently while demonstrating strong time management and organizational skills.
• Physical stamina and strength, as the role requires manual tasks such as lifting, moving furniture, and performing deep-cleaning duties.
• A commitment to upholding luxury service standards, ensuring every space within the hotel is flawlessly maintained.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Clean and maintain all public areas, including lobbies, corridors, elevators, restrooms, and other high-traffic spaces, ensuring they remain spotless and impeccably presented.
• Maintain heart-of-house areas, including staff corridors, offices, and back-of-house facilities, to uphold a seamless and professional work environment for all team members.
• Ensure all surfaces, furnishings, and fixtures are meticulously cleaned, polished, and maintained to the highest luxury standards.
• Regularly inspect assigned areas to proactively identify and address cleanliness or maintenance concerns.
• Respond promptly to guest and management requests regarding public area upkeep, ensuring a swift and seamless resolution.
• Handle cleaning supplies and equipment with care, ensuring proper usage and storage in line with hotel safety protocols.
• Uphold the hotel's commitment to excellence by maintaining a refined, polished, and well-kept atmosphere throughout all areas of the property.

Benefits

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees