Public Area Housekeeper
About The Position
The Public Area Housekeeper is responsible for maintaining cleanliness and order in all public and employee areas, including restrooms, showers, glass surfaces, and floors. This involves using designated chemicals, supplies, and equipment, as well as dusting surfaces, emptying trash, and inspecting furniture and lights for damage. The role requires reporting maintenance issues, responding promptly to requests from guests and other departments, and adhering to all company safety and security policies and procedures. The housekeeper must maintain a professional appearance, ensure confidentiality, and provide excellent guest service by welcoming and acknowledging guests, anticipating their needs, assisting individuals with disabilities, and communicating clearly. Physical demands include lifting, carrying, pushing, pulling, reaching, bending, twisting, and standing for extended periods. The position is part of Marriott International, specifically within the Marriott Hotels and JW Marriott brands, which emphasizes a supportive work environment, opportunities for growth, and a focus on associate well-being.
Requirements
- Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance
- Ability to move, lift, carry, and place objects in excess of 55 pounds with assistance
- Ability to push and pull work-related machinery over sloping and uneven surfaces
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Ability to visually inspect tools, equipment, or machines (e.g., to identify defects)
- Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
- Ability to move through narrow, confined, or elevated spaces
- Ability to move up and down a ladder
- Ability to stand, sit, kneel, or walk for an extended period across an entire work shift
- Ability to follow all company and safety and security policies and procedures
- Ability to complete safety training and certifications
- Ability to maintain uniform and personal appearance clean and professional
- Ability to maintain confidentiality of proprietary information
- Ability to welcome and acknowledge all guests according to company standards
- Ability to anticipate and address guests’ service needs
- Ability to assist individuals with disabilities
- Ability to thank guests with genuine appreciation
- Ability to speak with others using clear and professional language
- Ability to support team to reach common goals
- Ability to ensure adherence to quality expectations and standards
Nice To Haves
- No high school diploma or G.E.D. equivalent
- No related work experience
- No supervisory experience
- None (License or Certification)
Responsibilities
- Clean public and employee restrooms and showers
- Clean glass in public and employee areas
- Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment
- Dust surfaces in assigned area
- Empty trash containers, ashtrays, and ash urns in public areas into proper containers
- Inspect condition of furniture for tears, rips, and stains and report damages
- Clean and maintain lights
- Post caution signs to limit traffic when necessary
- Contact other departments directly for urgent repairs
- Respond promptly to requests from guests and other departments
- Identify and report preventative or other maintenance issues in public areas or guest rooms
- Follow all company and safety and security policies and procedures
- Report any maintenance problems, safety hazards, accidents, or injuries
- Complete safety training and certifications
- Properly store flammable materials
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Support team to reach common goals
- Ensure adherence to quality expectations and standards
- Perform other reasonable job duties as requested by Supervisors
Benefits
- Opportunities for training
- Opportunities for development
- Opportunities for recognition
- A place where you can pursue your passions in a luxury environment with a focus on holistic well-being
- True camaraderie with a diverse group of co-workers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
