Public Area Attendant

About the position

Pacific Hospitality Group is seeking a dedicated Housekeeper to join our team. In this role, you will be responsible for maintaining cleanliness and order in assigned areas, ensuring a welcoming environment for our guests. Your tasks will include sweeping, mopping, and vacuuming floors, dusting furniture, cleaning glass surfaces, and thoroughly sanitizing restrooms. You will also be expected to report any maintenance issues, resolve guest complaints, and assist with other housekeeping duties as needed. This position requires a commitment to high standards of cleanliness and guest satisfaction, reflecting our company's values of integrity and customer focus.

Responsibilities

• Sweeps, mops and vacuums floors in assigned areas according to department procedures.
• Dusts all furniture, pictures and shelves. Polishes wood, marble and other materials in public view.
• Cleans glass windows, doors and partitions.
• Empties trash receptacles and replaces trash bags.
• Thoroughly cleans restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents.
• Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
• Resolves guest complaints within scope of authority, otherwise refers the matter to management.
• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
• May assist with other housekeeping duties as needed.
• Returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
• Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.

Requirements

• No formal education required.
• Prior housekeeping experience in a hotel environment preferred.
• Ability to serve needs of guests through verbal interactions.
• Ability to use discretion with confidential/sensitive information.
• Demonstrates positive attitude and professional demeanor.
• Strong communication and interpersonal skills.
• Commitment to a high level of guest satisfaction.
• Ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Ability to read and comprehend simple instructions, short correspondence and memos.

Nice-to-haves

• Experience in a hospitality environment is a plus.