Public Area Attendant

Sonesta International Hotels Corporation•St Louis, MO

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Public Area Attendant cleans and services the assigned public areas according to established quality standards and procedures. Job Description Key Job Function The Public Area Attendant cleans and services the assigned public areas according to established quality standards and procedures.

Requirements

Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Basic reading, writing, and math abilities are utilized often when reading assignments, completing checklists, replacing linens and amenities.
May be required to work nights, weekends, and/or holidays.

Responsibilities

Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc.
May include cleaning employee break areas and restrooms.
Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas.
Report to supervisor regarding needed repairs or unsafe conditions.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Report, turn in, and/or log any lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other departments.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.
Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone
Build solid relationship with your Colleagues Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.