Public Area Attendant
About The Position
Maintain all public areas in alignment with AC Hotel brand standards, emphasizing cleanliness, sustainability, and wellness. Complete daily Public Area Attendant checklists to ensure all spaces are consistently clean, organized, and guest ready. Stock, organize, and maintain cleaning carts and caddies with approved supplies, linens, amenities, and equipment. Clean and care for lobby spaces, stairwells, windows, furniture, lighting, fixtures, drapes, vents, and indoor/outdoor plants to support a fresh, modern atmosphere. Support in maintaining a clean and presentable appearance on the outside of the property. Sweep, mop, vacuum, and shampoo floors and carpets to maintain a healthy indoor environment. Clean, sanitize, and restock public restrooms, fitness center, guest and service elevators, employee locker rooms, offices, and drinking fountains. Remove trash and recycling in accordance with sustainability and environmental guidelines. Clean any dirty dishes from rooms, polishing any water glasses and carafes, and restocking hydration stations with the proper amount. Maintain strong awareness of guest presence by greeting guests warmly, using names when known, pausing equipment use when guests are nearby, and ensuring unobstructed walkways. Deliver intuitive guest service by proactively offering assistance, providing clear directions, and escorting guests when possible. Maintain knowledge of hotel amenities, services, hours of operation, and in-house events to confidently assist guests. Promote hotel offerings and amenities in a natural, service-driven manner. Address guest concerns promptly and professionally, following property service recovery procedures. Support a positive, respectful, and inclusive team culture through professional communication and recognition of coworkers and leaders. Contribute to a safe, healthy work environment for guests and associates by following safety and wellness guidelines. Participate in daily pre-shift meetings and remain engaged with team goals and priorities. Consistently present a calm, friendly, and welcoming demeanor, embodying the Element brand promise. Perform duties in accordance with company policies, brand standards, and applicable local, state, and federal regulations. Clean any uncovered departure or stayover rooms to AC Hotel standards, per request from management or front desk. Complete additional duties or special projects as assigned by leadership.
Requirements
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Ability to bend, lift, carry, push or otherwise move 25-50 pounds.
- Ability to work standing or walking for entire shift.
- Work with little or no supervision while maintaining high levels of cleanliness and efficiency
- Strong attention to detail.
- Available to work a varied schedule that may include weekends and holidays.(Open Availability )
- Ability to communicate with guests and team members.
- At least 1 year of customer service experience.
- At least 6 months of Hotel Hospitality experience.
- At least 6 months of Hotel cleaning experience.
Responsibilities
- Maintain all public areas in alignment with AC Hotel brand standards, emphasizing cleanliness, sustainability, and wellness.
- Complete daily Public Area Attendant checklists to ensure all spaces are consistently clean, organized, and guest ready.
- Stock, organize, and maintain cleaning carts and caddies with approved supplies, linens, amenities, and equipment.
- Clean and care for lobby spaces, stairwells, windows, furniture, lighting, fixtures, drapes, vents, and indoor/outdoor plants to support a fresh, modern atmosphere.
- Support in maintaining a clean and presentable appearance on the outside of the property.
- Sweep, mop, vacuum, and shampoo floors and carpets to maintain a healthy indoor environment.
- Clean, sanitize, and restock public restrooms, fitness center, guest and service elevators, employee locker rooms, offices, and drinking fountains.
- Remove trash and recycling in accordance with sustainability and environmental guidelines.
- Clean any dirty dishes from rooms, polishing any water glasses and carafes, and restocking hydration stations with the proper amount.
- Maintain strong awareness of guest presence by greeting guests warmly, using names when known, pausing equipment use when guests are nearby, and ensuring unobstructed walkways.
- Deliver intuitive guest service by proactively offering assistance, providing clear directions, and escorting guests when possible.
- Maintain knowledge of hotel amenities, services, hours of operation, and in-house events to confidently assist guests.
- Promote hotel offerings and amenities in a natural, service-driven manner.
- Address guest concerns promptly and professionally, following property service recovery procedures.
- Support a positive, respectful, and inclusive team culture through professional communication and recognition of coworkers and leaders.
- Contribute to a safe, healthy work environment for guests and associates by following safety and wellness guidelines.
- Participate in daily pre-shift meetings and remain engaged with team goals and priorities.
- Consistently present a calm, friendly, and welcoming demeanor, embodying the Element brand promise.
- Perform duties in accordance with company policies, brand standards, and applicable local, state, and federal regulations.
- Clean any uncovered departure or stayover rooms to AC Hotel standards, per request from management or front desk.
- Complete additional duties or special projects as assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
