Public Area Attendant

AccorHotel•Miami Beach, FL

About The Position

JOB OVERVIEW: Under the general guidance of the Director of Housekeeping, Public Area Attendant assists in ensuring the smooth and efficient operation of the Public Areas, maintaining cleanliness and appearance in accordance with hotel standards. Provide high-quality, personalized service to all guests to enhance their overall experience.

Responsibilities

Ensure all public restrooms and toilets are clean, fresh-smelling, and fully stocked at all times.
Conduct restroom inspections at least once every thirty minutes throughout the shift to maintain cleanliness and hygiene standards.
Collect, fold neatly, and stock restroom towels from the laundry.
Return dirty towels and soiled linens promptly to the laundry for cleaning
Dust, clean, and wipe walls, doors, and tabletops in the lobby and public areas as needed throughout the shift.
Empty and clean trash bins in all public areas regularly.
Stay informed about all hotel events and functions to ensure smooth operations and guest satisfaction.
Maintain cleanliness and operability of all telephones in public areas.
Monitor and maintain furniture and equipment in public spaces; report any defects immediately to the Housekeeping office.
Handle guest inquiries and requests efficiently; address complaints promptly and follow up thoroughly.
Follow strict key signing procedures and take responsibility for assigned keys.
Manage lost property according to established lost and found procedures.
Ensure all cleaning equipment and materials are clean, functional, and report any defects immediately.
Participate in projects, special assignments, and training sessions as directed by the Housekeeping management team.
Attend meetings and comply with all company policies and procedures.
Undertake reasonable requests and special projects assigned by management.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.