Public Area Attendant (PM) - The Langham, Boston

Careers - Langham Hospitality Group

99d

About The Position

Langham Hospitality Group (LHG) is a wholly-owned subsidiary of Great Eagle Holdings, comprising a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia, and the Middle East. The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented housekeeping team to drive excellence in cleanliness and wellness and the overall success of the Housekeeping Department, by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

Requirements

• Previous janitorial experience preferred.
• Previous experience at a 4-5-star hotel/resort preferred.
• Physical activities include kneeling, bending, lifting, stretching, pushing, pulling, twisting, and turning.
• Must be able to move objects weighing up to 50 pounds without assistance and up to 100 pounds with assistance.
• Must be able to push/pull a loaded laundry cart or a piece of machinery.
• Must be able to speak/read/write English to interact with guests and co-workers to understand, communicate, and accommodate needs and requests.
• A great attitude is required, with the ability to work weekends/holidays.
• Legally authorized to work in the United States.

Responsibilities

• Maintain cleanliness of public areas in Front and Heart of House, including public bathrooms, hotel exit/entrance, lobby, hallways, business center, various offices, and employee common spaces.
• Perform activities such as vacuuming, sweeping, mopping, cleaning and stocking public bathrooms, dusting, and polishing furniture.
• Respond to guest requests, such as delivering and/or picking up items and setting up items in guest rooms (e.g., rollaway beds, cribs, fridges).
• Assist Attendants as directed by Supervisor/manager, including moving beds, furniture, turning mattresses, and removing or hanging sheers and drapes.
• Utilize task assignment device (HotSOS) to accept requests, update progress, and prioritize completion of tasks.
• Provide service with poise, greeting all guests on guest room floors with a smile and according to Langham and FORBES service standards.
• Maintain proper and safe usage of cleaning chemicals and solutions, following departmental procedures for reporting hazardous materials or conditions.
• Follow all safety and sanitation policies and Connect sustainability procedures.
• Report any suspicious persons, activities, or items to Housekeeping Supervisors/Managers or Security team.
• Report any maintenance/upkeep deficiencies and all lost and found items to the appropriate department.
• Properly and safely utilize the assigned master keys and all assigned tools, equipment, and uniforms.
• Carry out other duties and tasks as assigned by Supervisor/manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees