Public Area Attendant (Houseperson) - InterContinental San Francisco

IHG•San Francisco, CA

7d•$25 - $34

About The Position

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff. Every day is different, but you’ll mostly be Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning business offices, employee break areas and restrooms. Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas. Report to supervisor needed repairs or unsafe conditions. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping. Report, turn in, and/or log any lost and found items according to established procedures. Promote teamwork and quality service through daily communication and coordination with other departments. May regularly assist with deep cleaning projects. May assist with other duties as assigned.

Requirements

Basic reading, writing, and math skills.
Some housekeeping experience
Ability to communicate effectively in English
Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling

Responsibilities

Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning business offices, employee break areas and restrooms.
Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas.
Report to supervisor needed repairs or unsafe conditions.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Report, turn in, and/or log any lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other departments.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.