PUBLIC AID LEAD CASEWORK SPECIALIST

State of Illinois•Hillsboro, IL

54d•Onsite

About The Position

Under general direction, functions as a designated lead worker for a team of casework staff; serves as functional resource person for team casework staff; conducts periodical determinations of eligibility; identifies training needs and conducts on-the-job training for assigned staff.

Requirements

Requires knowledge, skill and mental development equivalent to completion of four (4) years college with emphasis on the behavioral sciences and two (2) years suitable professional casework experience in a social service agency; or one (1) year of agency casework experience; or any combination of equivalent training and experience.

Responsibilities

Serves as functional resource person for team casework staff; answers questions, explains official policies, program rules, and procedures for team staff; instructs and assists in handling difficult and complex cases; hears and investigates clients complaints; reviews initial responses and recommends Department’s position to client appeals.
Serves as a designated lead worker for a team of casework staff; assigns and reviews work; provides guidance and training to assigned staff; advises immediate supervisor regarding performance of staff.
Conducts periodical determinations of eligibility; updates the system with changes to clients information.
Identifies training needs and conducts on-the-job training for assigned staff; recommends formal training courses for team members; gathers, organizes, distributes, and explains operational and administrative policies and procedural materials and information for staff.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)