PUBLIC AID ELIGIBILITY ASSISTANT
About The Position
Under direct supervision, performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms. Performs routing screener support functions in the Scanning Unit; conducts technical activities; enters and verifies data from source documents; conducts difficult production control procedures; operates optical character recognition/image character recognition (OCR/ICR) equipment; reviews and updates output summaries and information to determine the accuracy of the job ran and of equipment; lifts and carries up to 50lbs of equipment/documents; enters run information and posts output release data in output log; processes and enters new in-state address changes from returned medical cards; documents and completes quality control edits on received work and monitors the schedules to provide timely release; completes and maintains job assignment production control legs and reports of work orders and assignments; screens and registers applications statewide. Prepares and processes scanned documents for Integrated Eligibility System (IES) end users statewide.
Requirements
- Requires knowledge, skill, and mental development equivalent to the completion of high school.
- Requires one (1) year of clerical supportive experience in the Department of Human Services or equivalent training and experience.
- Requires ability to speak, read and write Spanish at a colloquial skill level.
Responsibilities
- Performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff.
- Identifies and sorts documents coming into the Central Scanning Unit.
- Prepares files protecting customer's confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, enters information into the eligibility systems.
- Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the public, advocacy groups, customers and community organizations.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Benefits
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
Number of Employees
251-500 employees
