PubSec Inside Account Manager

SHI International Corp. • Somerset, NJ

116d • $40,000 - $50,000

About The Position

The PubSec Inside Account Manager serves as the primary point of contact for customer interactions, facilitating communication between Outside Sales, customers, and SHI's internal departments. This role involves creating pricing quotes, managing large customer deals, and providing order updates while delivering excellent customer service and support. The Inside Account Manager must demonstrate effective communication, problem-solving, and organizational skills to maintain strong customer relationships and support sales initiatives.

Requirements

• Completed Bachelor’s Degree with a 3.0 cumulative GPA, or experience in a Customer Service role in a corporate or office setting preferred.
• Ability to grow existing customer relationships - Basic.
• Ability to learn new concepts and processes quickly - Basic.
• Proficiency in account management - Basic.
• Ability to excel in a team selling environment - Basic.
• Proficiency in stakeholder management - Basic.

Responsibilities

• Represent SHI as the primary contact for customer interactions.
• Act as a liaison between Outside Sales, customers, and SHI internal departments.
• Provide excellent customer service and support to both customers and the outside sales team.
• Create pricing quotes for IT requirements, including hardware, software, renewals, and services.
• Engage in large customer deals, manage deal registration, and track progress using the CRM tool.
• Provide sourcing, product quotes, pricing, and information to the outside sales team.
• Enter purchase orders and provide order status updates to Outside Sales and customers.
• Participate actively in team meetings with managers for updates and changes.
• Set up conference calls between Outside Sales, customers, vendors, and internal teams.
• Proactively resolve issues related to product returns, invoicing questions, and customer concerns.

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees