Anderson School Pub Assistant Assistant Manager

McMenamins•Bothell, WA

8h•$19•Onsite

About The Position

The AAM is an entry-level management position. The primary responsibility is to assist the Assistant Manager and Head Manager oversee all Pub operations under the guidance of the Head Manager. This position will be expected to be able to perform the responsibilities of each other non-management positions and perform all opening and closing duties of the Pub. The AAM will often act as the host and will oversee the smooth and effective running of the pub in general. Other duties include working outside on a seasonal basis as well as indoors, and most importantly maintaining and providing excellent customer relations with all customers. The AAM position can be hard physical work and this job also takes mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. The AAM must also have the ability to work well independently and also as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to the Head or District Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties are to be completed as assigned by the Manager on duty.

Requirements

Obtain and maintain current food handlers and MAST (Class 12) liquor license
Cash Handling experience
Computer knowledge including POS systems, Excel, Word, Outlook, and social media platforms
Excellent customer service & communication skills
Ability to respond to alarm calls and answer pub related phone calls in a timely manner as necessary
Available to work a minimum of 35 hours a week, and have a flexible schedule including days, evenings, weekends, and holidays required
Provide excellent customer service for guests as well as effective shift management
Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
Must have a value for diversity and the ability to work with individuals from different backgrounds
Ability to effectively manage others in a positive and professional manner
Provide excellent customer service in a high volume environment
Accurate cash handling
Handle complaints in a professional and positive manner
Work for long periods on feet including frequent walking, stair climbing and working outdoors in varied weather conditions as necessary
Repetitive movement such as pushing, pulling, bending, some twisting and stooping
Fine hand manipulation including handling small and large objects, computer keyboard usage, writing, chopping and use of kitchen equipment, etc.
Communicate clearly and effectively, be positive, polite, and cooperative with co-workers, managers, vendors, and customers
Work around various heat sources, including grills, broilers, and hot-oil fryers
Work with and around sharp objects, including knives & slicers
Work with chemicals and used in cleaning and sanitizing
Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service

Nice To Haves

Previous management experience is preferred

Responsibilities

Assign sections to servers
Serve guests and tables in assigned sections by taking food and beverage orders
Delivering products in a timely manner
Collecting payment
Cashiering
Work on a point of sale computer system
Set-up, maintain, and breakdown service and work areas so that they are well stocked and organized for efficient and safe service
Regulating labor
Overseeing side work
Cleaning duties
Supervise and train staff
Administrative duties as assigned by manager (i.e. scheduling, payroll, ordering, etc...)
Effectively dealing with personnel and customer service issues as they arise
Provide appropriate service to the customer to meet their needs and requests whenever possible to assure customer satisfaction
Help solve & troubleshoot any problems that come up during the course of a shift
Fill in for the head manager when they are on vacation