PTS WINGS & SPORTS BARTENDER

Golden Entertainment • Las Vegas, NV

77d

About The Position

As the PT's Bartender, you will mix and serve alcoholic and non-alcoholic beverages according to established recipes and procedures. As the primary face of the bar, you will deliver exceptional, authentic guest service and create an atmosphere of excitement that is compelling for guests.

Requirements

• 1 year experience working in a full service tavern or bar environment
• Knowledge of beers, spirits, and wines
• Must be comfortable with self-banking
• Must be team-oriented
• Experience with gaming preferred
• Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
• Previous experience exercising sound judgment when dealing with difficult guest situations
• Proven experience providing high level of guest service
• Previous experience with point-of-sales systems, computers and calculators
• At least 21 Years of Age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Responsibilities

• Greet guests in an upbeat and positive manner
• Enthusiastically demonstrate knowledge of beer, spirits, and wines
• Use non-intrusive suggestive selling techniques to sell beverages and food items at the bar
• Demonstrate knowledge of menu items, including house specials, item descriptions, ingredients and preparation techniques
• Take beverage and food orders according to service standards
• Serve and replenish drinks in a timely manner, offers refills or new drink when the glass is approximately half full
• Input orders accurately into POS system using the Universal Seating guidelines
• Resolve guest complaints ensuring guest satisfaction and communicates situation to management
• Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions, offerings, enroll and create new member accounts
• Maintain knowledge of event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions etc.
• Print cash and/or comp vouchers from CMS, reprint player cards from CMS, issue pin code numbers from CDS, enroll new players for new player incentives
• Issue jackpot payouts and cash-outs for gaming players
• Enter jackpot data information in the computer system accurately
• Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained
• Extend courteous departures as guests leave and invites them to return
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Ensure all food is served within health, safety, and sanitation guidelines
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED