PTS Support Technician Ft. Myers, FL

Publix • Fort Myers Beach, FL

381d • $49,000 - $68,000

About The Position

The Publix Technology Services (PTS) Support Technician is responsible for providing IT technical support primarily in Lee County, Florida. This role involves the installation, repair, and preventive maintenance of various IT hardware, including desktop computers, servers, printers, and networking systems. The technician will travel between Publix retail stores to perform on-site work, with variable shifts based on project demands. The position requires a strong understanding of IT hardware and the ability to troubleshoot and manage multiple projects efficiently.

Requirements

• Associate degree in information technology or equivalent experience.
• 1+ year of PC/Technical support experience.
• Basic understanding of IT hardware and industry standards.
• Basic understanding of Windows Operating Systems.
• Basic understanding of thermal and laser printing.
• Analytical and troubleshooting skills.
• Cable management and troubleshooting skills.
• Computer and electronic equipment installation skills.
• Must be at least 20 years of age.
• Must have a valid driver license and maintain an excellent driving record.
• Ability to lift up to 75 lbs.
• Ability to climb and work on a ladder.
• Ability to crouch, kneel and work in confined areas for extended periods.
• Ability to use hand and power tools.
• Flexible and able to multitask.

Nice To Haves

• Certifications in electronics or Computer Science (e.g., Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer).
• 3+ years of PC/Technical support experience.
• Basic understanding of Active Directory.
• Experience using problem reporting and ticketing systems.
• Understanding of the Publix retail environment.
• Good organizational and time management skills.
• Good verbal and written communication skills.

Responsibilities

• Provide IT technical support for Publix retail stores in Lee County, Florida.
• Install, repair, and perform preventive maintenance on IT hardware including desktop computers, servers, printers, and networking systems.
• Travel between retail locations to perform on-site support work.
• Manage time efficiently on multiple projects and prioritize tasks based on project demands.
• Be on call for support during weekends and holidays as needed.

Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost.
• Opportunity to purchase additional shares of privately-held stock.
• 401(k) retirement savings plan.
• Group health, dental and vision plans.
• Paid Time Off.
• Paid Parental Leave.
• Short- and long-term disability insurance.
• Tuition reimbursement.
• Free hot lunches at facilities with a cafeteria.
• Year End Bonus based on years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: Associate degree
• Number of Employees: 10,001+ employees