PTS Support Technician - Corporate Support - Orlando, FL
About The Position
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune's “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. The Publix Technology Services (PTS) position will provide IT technical support for corporate locations in the Orlando, FL area to primarily include installation, repair, and preventative maintenance of IT hardware in corporate support locations. Location: Onsite, Orlando, FL Why Join Us? Operational Efficiency : Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness. Empowered Culture : We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization. Your Impact Perform installation, repair, and preventive maintenance of IT hardware including:
Requirements
- Candidate must live in the Orlando, FL area, or surrounding area, or must be willing to relocate there upon acceptance of the position
- Associate degree in information technology or equivalent experience
- 1+ year of PC/Technical support experience
- Understanding of IT hardware and industry standards
- Understanding of Windows Operating Systems
- Understanding of MS Office 365 and associated applications
- Understanding of thermal and laser printing
- Understanding of Active Directory
- Analytical and troubleshooting skills
- Cable management and troubleshooting skills
- Computer and electronic equipment installation skills
- Must be at least 21 years of age
- Must have a valid driver license and maintain an excellent driving record
- Ability and willingness to be on call, work evenings, weekends and holidays as needed
- Ability to lift to 75 lbs.
- Ability to climb and work on a ladder
- Ability to crouch, kneel and work in confined areas for extended periods
- Ability to use hand and power tools
Nice To Haves
- Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
- 3+ years of PC/Technical support experience
- Experience using problem reporting and ticketing systems
- Understanding of the Publix corporate environment
- Experience supporting Active Directory
- Experience using SAP
Responsibilities
- Desktop computers
- Servers
- Laser and thermal printers
- Point of sale systems
- Barcode scanners
- Weighing devices
- Networking systems
- Support Publix corporate locations through on-site visits
- Travel between locations to perform technical tasks
- Work a schedule of Monday through Friday, 8:00 am - 4:30 pm, with occasional night and weekend work, as needed
- Augment support in other geographic areas when required
Benefits
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
