PTS Support Technician - Corporate Support - Greensboro, NC

Publix • Greensboro, NC

288d • $24 - $33

About The Position

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune's 100 Best Companies to Work For list. This position will provide IT Technical Support in the Greensboro, NC area to include installation, repair and preventive maintenance of IT hardware encompassing servers, desktop computers, laptops, printing, and networking systems.

Requirements

• Candidate must live in the Greensboro, NC area, or must be willing to relocate there upon acceptance of the position.
• Associate degree in information technology or equivalent experience.
• 1+ years of PC/Technical support experience.
• Understanding of Active Directory.
• Understanding of IT hardware and industry standards.
• Understanding of Windows Operating Systems.
• Understanding of MS Office 365 and associated apps.
• Understanding of thermal and laser printing.
• Analytical and troubleshooting skills.
• Cable management and troubleshooting skills.
• Computer and electronic equipment installation skills.
• Must be at least 21 years of age.
• Must have a valid driver license and maintain an excellent driving record.
• Ability and willingness to be on call, work evenings, weekends and holidays as needed.
• Ability to lift to 75 lbs.
• Ability to climb and work on a ladder.
• Ability to crouch, kneel and work in confined areas for extended periods.
• Ability to use hand and power tools.
• Flexible and able to multitask, prioritize, and manage time efficiently on multiple projects.

Nice To Haves

• Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification.
• Experience using problem reporting and ticketing systems.
• Experience supporting Active Directory.
• Experience using SAP.

Responsibilities

• Provide IT Technical Support in the Greensboro, NC area.
• Install, repair, and perform preventive maintenance of IT hardware including servers, desktop computers, laptops, printing, and networking systems.

Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost.
• An opportunity to purchase additional shares of our privately-held stock.
• 401(k) retirement savings plan.
• Group health, dental and vision plans.
• Paid Time Off.
• Paid Parental Leave.
• Short- and long-term disability insurance.
• Tuition reimbursement.
• Free hot lunches (buffet-style) at facilities with a cafeteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: Associate degree