PTS Support Technician - Boynton Beach, FL

Publix • Boynton Beach, FL

130d • $25 - $35

About The Position

Join Publix Technology - Where Innovation Meets Impact. Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states. Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level—from internships to technical leadership. Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs—build the future of technology for Publix. The Publix Technology Services (PTS) Support Technician position will provide IT technical support for the Boynton Beach, FL area to primarily include installation, and repair and preventive maintenance of IT hardware in Publix retail stores. Our Implementation teams work a variable shift, based on the demands of current projects. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task. Occasional Sunday night work may be required. Exact schedule will be determined by the managing supervisor based upon the needs of the overall team.

Requirements

• Candidate must live in the Boynton Beach, FL area, or surrounding areas including Boca Raton, Delray Beach, Greenacres or Lantana, or must be willing to relocate there upon acceptance of the position.
• Associate degree in information technology or equivalent experience.
• 1+ year of PC/Technical support experience.
• Basic understanding of IT hardware and industry standards.
• Basic understanding of Windows Operating Systems.
• Basic understanding of thermal and laser printing.
• Analytical and troubleshooting skills.
• Cable management and troubleshooting skills.
• Computer and electronic equipment installation skills.
• Must be at least 20 years of age.
• Must have a valid driver license and maintain an excellent driving record.
• Ability to lift to 75 lbs.
• Ability to climb and work on a ladder.
• Ability to crouch, kneel and work in confined areas for extended periods.
• Ability to use hand and power tools.

Nice To Haves

• Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification.
• 3+ years of PC/Technical support experience.
• Basic understanding of Active Directory.
• Experience using problem reporting and ticketing systems.
• Understanding of the Publix retail environment.

Responsibilities

• Perform installation, repair, and preventive maintenance of IT hardware including desktop computers, servers, laser and thermal printers, point of sale systems, barcode scanners, weighing devices, and networking systems.
• Support Publix retail stores through on-site visits.
• Travel between store locations to perform technical tasks.
• Work variable shifts based on project demands and support schedules.
• Complete approximately 60-70% of work between 6:00 PM and 6:00 AM, Monday through Friday.
• Occasionally work Sunday nights as needed.
• Augment support in other geographic areas when required.

Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost.
• An opportunity to purchase additional shares of our privately-held stock.
• 401(k) retirement savings plan.
• Group health, dental and vision plans.
• Paid Time Off.
• Paid Parental Leave.
• Short- and long-term disability insurance.
• Tuition reimbursement.
• Free hot lunches (buffet-style) at facilities with a cafeteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: Associate degree