PTS Installation Technician - Tallahassee, FL

Publix Super Markets•Tallahassee, FL

54d•Onsite

About The Position

Join Publix Technology - Where Innovation Meets Impact Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states. Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level-from internships to technical leadership. Be part of a Fortune "100 Best Companies to Work For" and help us build more than just great subs-build the future of technology for Publix. The Publix Technology Services (PTS) Installation Technician will provide IT technical support for the Tallahassee, FL area to primarily include installation of IT hardware in Publix retail stores. Our Implementation teams work a variable shift, based on demands of current projects or support schedule. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task. Occasional Sunday night work may be required. Exact schedule will be determined by the managing supervisor based upon the needs of the overall team.

Requirements

Candidate must live in the Tallahassee, FL area, or must be willing to relocate there upon acceptance of the position
Associate degree in information technology or equivalent experience
1+ year of PC/Technical support experience
Flexibility to work an overnight schedule, occasionally for extended periods
Must be at least 20 years of age
Must have a valid driver license and maintain an excellent driving record
Basic understanding of IT hardware and industry standards
Basic understanding of Windows Operating Systems
Analytical and troubleshooting skills
Cable management and troubleshooting skills
Computer and electronic equipment installation skills
Ability to lift to 75 lbs.
Ability to climb and work on a ladder
Ability to crouch, kneel and work in confined areas for extended periods
Ability to use hand and power tools

Nice To Haves

Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
3+ years of PC/Technical support experience
Basic understanding of Active Directory
Experience using problem reporting and ticketing systems
Understanding of the Publix retail environment

Responsibilities

Installation of desktop computers, servers, laser and thermal printers, point of sale systems, barcode scanners, weighing devices and networking systems.
Connecting and testing network cables, wireless devices, and other peripherals.
Troubleshooting and resolving installation or connectivity issues.
Coordinating with other IT staff or vendors as needed for complex installations.
Traveling between assigned Publix stores to perform on-site work.
Provide support in other geographic areas, when required.
Travel out of town to install New Stores.
Maintaining accurate van inventory to ensure all necessary parts are available for onsite repairs

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