PTOC Security Operations Center Operator

The MITRE • Bedford, MA

72d

About The Position

At MITRE, you can have both meaningful work and a fulfilling life. MITRE is a not-for-profit corporation dedicated to working for the public interest, with no commercial conflicts influencing our actions. We operate R&D centers for the government, creating lasting impacts in various fields such as cybersecurity, healthcare, aviation, defense, and enterprise transformation. Our workplace reflects our values, offering competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces adaptability, collaboration, and technical excellence. The MITRE Corporation is seeking a highly qualified candidate for a Part Time On-Call (PTOC) Security Operations Center (SOC) Operator position on our campus in Bedford, Massachusetts.

Requirements

• Typically requires a minimum of 3 years of related experience with a High School Diploma or equivalent in education, or 2 years' experience and an associate degree, or equivalent combination of education and related work experience.
• Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances. SECRET Clearance required.
• Outstanding interpersonal and communications skills are required.
• A minimum of 2 years of experience in a security operation, public safety environment and a proven track record in an operations center.
• Possess strong computer skills and demonstrate the ability to effectively operate and manage security tools and processes.
• Have an understanding and knowledge of the National Industrial Security Program with experience working in a cleared facility environment.
• Possess strong communication skills in both the written and verbal format.
• Basic proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work in a team-oriented environment and the ability to work independently.
• Neat and professional appearance.
• Friendly and professional demeanor.
• Ability to provide quality customer service.

Nice To Haves

• Bachelor's degree in criminal justice.
• 6 years' work experience in security related to central station operations and or dispatch centers preferred.
• ASIS International professional certification as a certified Physical Security Professional (PSP) is highly desirable.
• Experience with C-Cure Access Control and Intrusion Detection System is preferred.

Responsibilities

• Monitors, tests, and responds to intrusion and other alarm systems at multiple locations.
• Uses closed circuit TV (CCTV) video surveillance systems to confirm the status of security systems and confirm authorization of individuals requesting access to any secure area.
• Assists shift supervisors in the deployment of security personnel and security personnel activities.
• Communicates effectively with staff, guests, and employees via radio, telephone, email and in-person.
• Monitors and operates computer systems effectively.
• Documents and investigates security events and incidents.
• Dispatches security staff as appropriate and issues equipment.
• Builds, improves, and maintains effective communication and relationships with co-workers, staff, subcontractors, vendors, and guests.
• Remains flexible to an ever-changing environment and adapts well to different situations.
• Reports safety concerns, security breaches, and unusual activity both verbally and in writing.
• Handles security incidents or emergency situations appropriately, and contacts local emergency responders.
• Fully participates in training and certification programs to enhance ability and advance career.
• Becomes thoroughly familiar with security operations manuals, post orders, policies, procedures, and instructions.
• Effectively processes all information relevant to the security operation including phone calls, notifications, and incident reports.
• Demonstrates the ability to multi-task and work effectively under pressure or stressful situations.

What This Job Offers

• Job Type: Part-time
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees